The player from Italy faces issues with withdrawing 6,500 euros from her gaming account, with three pending withdrawals of 500 euros each made on November 23, 24, and 25. None of these withdrawals have been approved yet.
Kingmaker Casino - Player’s withdrawal requests are delayed.
Amount: €6,500
Kingmaker Casino
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Case opened
Current status
Waiting for Casino Guru to reply
5d 11h 43m 53s
Case summary
yesterday
Public
Public
2 days ago
Translation
Good afternoon, I'm writing because I'm having issues with withdrawing funds from my gaming account at this casino. Specifically, I should be withdrawing 6500 euros. I already have three pending withdrawals of 500 euros each, made on November 23, 24, and 25. Due to the withdrawal limit, I can only withdraw 500 euros per day, but none of my withdrawals have been approved so far. Can you help me resolve this issue? Thank you in advance!
Automatic translation:
Public
Public
yesterday
Dear merytrotta24,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
yesterday
Translation
All the checks have been done before I will wait the necessary time and let you know! Thanks for your help
Automatic translation:
Casino Guru is examining the case
