Kingmaker Casino - Player’s withdrawal requests are delayed.

Buon pomeriggio, vi scrivo perché ho dei problemi per quanto riguarda I prelievi dal mio conto gioco su questo casino. Per l esattezza dovrei prelevare 6500 euro.. ho in sospeso già tre prelievi da 500 euro l uno .. fatti rispettivamente il 23, 24 e 25 Novembre. Dato il limite di prelievi posso prelevare solo 500 euro al Gorno..ma non mi hanno approvato neanche un prelievo fino ad ora.. potete aiutarmi a risolvere?? Vi ringrazio anticipatamente!

Dear merytrotta24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Tutte le verifiche sono state effettuate già in precedenza attenderò il tempo necessario e le farò sapere! Grazie per il vostro aiuto

Thank you for letting me know. Since it has now been two weeks since the day you submitted your first withdrawal request, could you please update me if you have received any of your winnings yet?

Buongiorno no ad oggi ancora nulla delle mie vincite...

Thank you for your reply.

Could you please specify if you passed the full KYC verification?

Have you made any successful withdrawals from this casino before?

What types of games did you play? Were they slots, live casino games, or did you make bets on sports only?

Also, did you accumulate your winnings with or without a bonus?

Allora si certo la verifica KYC è stata completata..non ho mai effettuato prelievi da questo mio conto gioco..ho giocato nel casino live e le mie vincite le ho accumulate senza bonus ma con i miei accrediti!

Thank you very much, merytrotta24, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Spero il problema si risolva

Hi merytrotta24,

I have reviewed your case, and I’m sorry to hear about your struggles with the withdrawal process. I will assist you by contacting the casino to see what can be done regarding your situation.

Dear Kingmaker Casino,

I would like to invite you to join this conversation and participate in resolving the player's complaint. Could you please provide more information regarding this case? Specifically, could you clarify the current status of the player's withdrawal requests and when she can expect them to be processed?

I look forward to hearing from you. If you have any supporting evidence, feel free to send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

Buongiorno questa mattina mi sono stati accreditati due dei miei tre prelievi di 500 euro ..un prelievo e stato annullato magicamente non so da chi...quindi dovrò riattendere l eternità per riaverlo...

Thank you for the updates, merytrotta24. Have you already requested further payouts? How many pending withdrawals do you have at the moment?

Ne ho richiesto uno questa mattinata e quindi ho solo quello in sospeso ..posso richiederne solo 3 in un mese quindi la procedura sarà abbastanza lunga se per ogni prelievo dovrò attendere sempre 2 settimane!! Spero siano più veloci i prelievi

Dear Marianna,

We hope you find this message in good health! We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side on 11th of December 2024. The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.And we can also see there are three more pending withdrawals.

We would want to inform you that we aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal. Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

In addition, bear in mind that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence. Our team wishes you all the best for your future activities!

Best regards,

Kingmaker Team.

Thank you for the confirmation, Kingmaker Casino.

Dear merytrotta24, I hope that you will receive your last payment soon as the casino confirms it was successfully processed from their side. Please, keep us updated.

Certo vi terrò aggiornati appena riceverò il pagamento vi farò sapere ...spero siano più veloci perché ho altro denaro da prelevare ...

I miei 3 prelievi sono stati approvati questa mattina ora Attenderò che arrivino i fondi sul mio conto....

La cosa è alquanto strana perché nei prelievi precedenti appena mi arrivò l email che il prelievo era stato completato i soldi sono arrivati sul mio conto ... questa volta invece no i prelievi risultato completati ma non vedo I soldi sul mio conto i allego lo screenshot  attendo risposte grazie

Thank you for keeping us updated, merytrotta24. After being processed, the payments may take a few days to arrive in your account. I hope you won't need to wait too long, but bear in mind that the payment provider may experience some delays as there might be bigger volumes of payments during the holiday season. Please, let us know as you have any updates.

Questa mattina sono arrivati i soldi ! Aspetto ora per gli altri 3 prelievi che sono in sospeso ! Grazie per l aiuto!

That's great, merytrotta24. Can you please specify how much is received overall and how much is still left to withdraw? I'll keep your complaint open until you confirm receiving the whole disputed amount successfully.

Si certo in totale ho ricevuto 2500 euro e mi resta da prelevare 4000 euro ! Grazie si tenga aperto il mio reclamo !!

Dear merytrotta24, do you have any updates about your next pending withdrawals?

No ancora nulla dei miei pagamenti in sospeso

Dear Marianna,

We are happy to confirm that your withdrawal requests has been processed, and the money has been sent from our side on 3rd of January 2025. The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Our team wishes you all the best for your future activities!

Best regards,

Kingmaker Team.

Ok perfetto !