The player from Poland had faced a delay in his third withdrawal attempt from the casino and had not received any updates about it. We had advised him that withdrawal processing could take some time, potentially due to unfinished KYC verification or a high volume of withdrawal requests. We had asked him to wait at least 14 days after requesting the withdrawal before submitting a complaint. The player later confirmed that he had received his money, thus the issue was resolved.
Kingmaker Casino - Player's withdrawal is delayed.
Amount: 4,500 zł
Kingmaker Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.2
Kingmaker Casino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Dear RR1892,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Sensitive attachment
Sensitive attachment
7 months ago
I asked and I don't need verification. I have to wait. nothing has changed.
Public
Public
7 months ago
Dear RR1892,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
