The player from Finland had been waiting for over a week to withdraw her winnings from a casino. She had only received automated responses about delays from the casino and had not received a response to her formal complaints. We had advised her that withdrawal processing could sometimes take up to 14 days and to contact us if her withdrawal was not received within this time frame. After a week, she confirmed that her withdrawal had been accepted. We then marked the complaint as 'resolved'.
Kingmaker Casino - Player's withdrawal has been delayed.
Amount: €300
Kingmaker Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 weeks ago
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2 weeks ago
Translation
I've been waiting for over a week for a withdrawal, and all I get from chat are automated responses about delays and to be patient. I also sent complaints to two separate email addresses and received no response to either. I would strongly advise avoiding this casino.
Automatic translation:
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2 weeks ago
Dear Tevi88,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards
Veronika
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2 weeks ago
Translation
So I have to wait another week, so 14 days have passed 🙂
Automatic translation:
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2 weeks ago
Dear Tevi88,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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