The player from Italy had experienced a delay with the processing of his three withdrawal requests. Despite the support team's advice to wait for 3 to 5 days, the issue had persisted. However, after the player had contacted us, the withdrawal was successfully processed a few days later. We had then marked the complaint as resolved in our system.
Kingmaker Casino - Player's withdrawal awaiting processing.
Amount: €650
Kingmaker Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 months ago
Public
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6 months ago
Translation
I made three withdrawals on April 18th but they are still being processed and the support keeps telling me that I need to wait between 3 to 5 days
Automatic translation:
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6 months ago
Dear dtgvm5dg57,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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6 months ago
Translation
the withdrawal was successful a few days after I sent the message to you
Automatic translation:
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6 months ago
Dear dtgvm5dg57,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
