The player from Japan faces an issue with depositing money to the casino, as the amount has been deducted from their bank but not reflected on the site. Usually, the updates occur within minutes, but this time there has been an unusual delay.
K8 Casino - Player's deposit is delayed.
Amount: ¥5,000
K8 Casino
Safety Index:HighSafety Index
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8.3
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Case opened
Current status
Waiting for player to reply
1d 7h 47m 53s
Case summary
6 days ago
Public
Public
1 month ago
Translation
The money has been deducted from my bank, but it hasn't been reflected on the site.
It usually updates within a few minutes, but this time it's taking too long.
Automatic translation:
Public
Public
1 month ago
Dear na24,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
Public
Public
6 days ago
Dear na24,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
na24 has 1d 7h 47m 53s to reply
