The player from Japan faced an issue with depositing money to the casino, as the amount had been deducted from their bank but was not reflected on the site. Usually, the updates occurred within minutes, but this time there had been an unusual delay. The Complaints Team recommended that the player contact their payment provider for further investigation, noting that this process could take approximately one month. However, due to a lack of response from the player, the complaint was ultimately rejected.
K8 Casino - Player's deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: ¥5,000
K8 Casino
Safety Index:HighCase summary
Discussion
Public
Public
1 year ago
Translation
The money has been deducted from my bank, but it hasn't been reflected on the site.
It usually updates within a few minutes, but this time it's taking too long.
Automatic translation:
Public
Public
1 year ago
Dear na24,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Dominika
