Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Matej L.
Author
Matej Lawson
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
Jackpot Capital Casino was tested by our casino review team. They used our casino review methodology to look at its strong points and the areas that need work. Our team checked the casino's Terms and Conditions, licenses, player complaints, support, and limits. They used these to find out if this casino is safe and honest or a risk to players.
The review data forms the basis for our Safety Index score, which is our way of rating how safe and fair an online casino is. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. In our review, Jackpot Capital Casino showed gaps in key areas. This led to a Low Safety Index of 4.7. Read on to get the full picture on Jackpot Capital Casino and decide if this casino is worth your time.
Fairness and safety of Jackpot Capital Casino
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Jackpot Capital Casino review, we extensively examined and analyzed the Terms and Conditions of Jackpot Capital Casino. We uncovered some rules or clauses we did not like and we consider the T&Cs to be unfair. Unfair or predatory rules could be exploited in order to avoid paying out the players' winnings to them. Seeing as we have found some serious issues regarding the fairness of this casino's T&Cs, we encourage you to look for a different casino with fairer T&Cs, or to at least proceed with caution.
Based on our estimates or gathered data, Jackpot Capital Casino is a big online casino. In proportion to its size, it has received complaints with an average total value of disputed winnings. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
As far as we know, no relevant casino blacklists include Jackpot Capital Casino. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All of that, together with other factors considered in our review, has resulted in Jackpot Capital Casino having a Safety Index of 4.7, which is a Low value. We advise players to avoid this casino and explore alternatives with a higher Safety Index.
Note: As far as we are aware, Jackpot Capital Casino is interconnected with 3 other online casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Jackpot Capital Casino. This connection has resulted in an increased Safety Index.
Our Jackpot Capital Casino T&Cs review
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Jackpot Capital Casino to be unfair.
Note: You can find our specific findings from the T&Cs evaluation here.
Player complaints regarding Jackpot Capital Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 6 complaints directly about this casino in our database, as well as 17 complaints about other casinos related to it. Because of these complaints, we've given this casino 7,259 black points in total, out of which 940 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Jackpot Capital Casino user feedback and reviews
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Judging by the 7 user reviews given to Jackpot Capital Casino, it has a Good User feedback score. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Jackpot Capital Casino company data and licenses
Jackpot Capital Casino is owned by GALACTIC AFFILIATE CO. LTD. and has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
As far as we know, Jackpot Capital Casino does not have a gambling license.
Win and withdrawal limits, payment options
Jackpot Capital Casino accepts deposits via 14 payment methods. This includes: PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, Neosurf, American Express, Bitcoin (BTC), AstroPay, Bitcoin Cash (BCH), Litecoin (LTC), Interac, MuchBetter, Check (Cheque), Discover.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
USD 5,000 per week
No win limit
USD 20,000 per month
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The language and support options at Jackpot Capital Casino are shown in the table below.
Language
Website
Customer support
Live chat
English
24/7
During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Jackpot Capital Casino, account management, withdrawal process, etc. Based on the test we have conducted, we have rated the customer support of Jackpot Capital Casino as good.
Jackpot Capital Casino slots and casino games
Jackpot Capital Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Other card games, Other games, Crash games, Live baccarat, Live blackjack, Other live games, Live roulette.
Games from 2 casino game providers are available. This includes Realtime Gaming, Visionary iGaming (ViG).
Bonuses and codes offered by Jackpot Capital Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 3 bonuses from Jackpot Capital Casino in our database, including:
150 FREE SPINS on Dr. Winmore
$15 NO DEPOSIT BONUS
222% up to $2,000 and 22 extra spins
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
GALACTIC AFFILIATE CO. LTD.
Established
2007
Estimated annual revenues
> $1,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Jackpot Capital Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Medium casinoBig group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints. Besides direct complaints, we also considered 4 complaints from other sources.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Slightly negative
Operates without a license
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
No license
Important
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Unfair terms and conditions
Playing restricted games while wagering bonuses may forfeit bonus balances
Show full rule and our analysis
Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited
Show full rule and our analysis
Casino voids gaming account balances after less than one year of account inactivity
Show full rule and our analysis
Unreasonably short time frame for raising specific event-related disputes
Our Safety Index calculation also takes into account complaints about related casinos and complaints submitted through websites other than Casino Guru.
Submit a complaint
Games
Games
Explore the game selection available at Jackpot Capital Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 9
Not Available: 6
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 4
Not Available: 4
Most popular games
Bubble Bubble 2
by Realtime Gaming
Cash Bandits 2
by Realtime Gaming
Texan Tycoon
by Realtime Gaming
Coyote Cash
by Realtime Gaming
Goldbeard
by Realtime Gaming
Lucha Libre 2
by Realtime Gaming
Triple Twister
by Realtime Gaming
Panda Magic
by Realtime Gaming
Enchanted Garden
by Realtime Gaming
Bubble Bubble
by Realtime Gaming
Dragon Orb
by Realtime Gaming
Secret Jungle
by Realtime Gaming
Game providers
Casino Bonuses
Jackpot Capital Casino bonuses
Browse all bonuses offered by Jackpot Capital Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Jackpot Capital Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(14)
Payment methods (14)
Transaction limits
Withdrawal limits
$20,000
per month
$5,000
per week
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
USD
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
English
All languages (1)
English
Live chat
Available in
1 language
English
All languages (1)
English
Customer support:
Available in
1 language
English
All languages (1)
English
Live chat rating
Good
Based on 7 tests
Date and tester
Rating
03 Jun 2025
Jara K.
Good
06 Sep 2024
Martin L.
Good
27 Oct 2023
Stefan M.
Good
14 Dec 2022
Zuzana C.
Good
22 Apr 2022
Zuzana C.
Excellent
16 Mar 2021
Zuzana S.
Good
26 Aug 2020
Radovan P.
Good
User reviews
User reviews of Jackpot Capital Casino
This is a place to share experience with Jackpot Capital Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Good
Rated by 7 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 2 years ago
DON'T WASTE YOUR MONEY!! I have played off & on here for years and finally won $180 on a nd fs bonus. The casino denied my little win after all these years bc I had too many fs bonuses w/o a deposit although I had made 2 deposits with no win, then 2 fs bonuses with no win. This win was from an email and I was allowed to play it but when I won they declined paying out. No way to treat a long time customer! I had a similar situation several months ago with Playcroco Casino and they "bent" the rule one time and payed out anyway! I will use my money to play at casinos that appreciate good customers and casinos that let you win periodically!!
POOR CUSTOMER APPRECIATION!!
• 2 years ago
I recently played for the second or third time here and won $2600. They verified my docs in a couple of days and I had my bitcoin payout 2 days later. I was pleased to see this was a legit site after the low score Casino Guru gave them.
They pay
Lots of bonuses
Only RTG games
• 3 years ago
I’ve had nothing but positive interaction with Jackpot Capital, Slotastic and Grande Vegas casino. Been playing with them for years and never an issue. Always get paid out on time. Being in Maryland, the bank wire payment method is unavailable, which limits my withdrawal capacity, but I deal with it. I highly recommend them. The only thing you have to be aware of is when playing on a bonus at Slotastic, $9.95 is max bet, not $10 like most others. Even then, I made that mistake and Slotastic still paid me out after a win. I will continue to play here happily.
Reliable payouts
Great customer service
Can’t use wire withdrawals in Maryland
• 3 years ago
Fully working no deposit bonus! I was paid correctly, we had an understandable problem due to security reasons, but it was resolved! I recommend this casino!
bônus sem depósito totalmente funcional! me pagaram certinho, tivemos um probleminha compreensível por motivo de segurança mais foi resolvido! recomendo este casino!
good games
bons jogos
payments via BTC
pagamentos via BTC
I didn't find any
não encontrei nenhum
• 4 years ago
Jackpot Capital is so lackluster to me that it really didntt make sense why I even visited it in the first place. Sure, the games are fine and there aren't anything wrong with it, it's just so painfully average. Still, I would like to think that it is nothing and that you can still enjoy it, but with my taste in casino gaming, I sure dont like an average site for my time. Im a businessman and i travel a lot so i want a great time no matter what site it is. This isn't sticking it for me though I will say that i love some of the games there so I wont give it an absolute 0 and go with like a 3/5 because i love the games featured here at times.
• 4 years ago
This place is bogus. I wish I could send a screenshot of these message thet me, granting me 10 free spins and no charge on the new game and when I go to redeem it they tell me I cannot because I previously had a free bonus well that's not what we're talking about we are talking about the fact that they sent me a message granting me 10 free of charge is specifically said that in big letters and they did not grant that and I think that's false advertisement not standing by your word
Definitely don't stand by their word.. Very misinforming and misleading Not trust worthy at all
• 4 years ago
Good luck winning there. I went through $130 bucks with very low bets and hit 1 bonus total that paid $10. Had really bad lag as well. Not what I remember from playing a year ago. I am starting to not trust RTG at all=(
Good bonuses
Good customer support
Good games
Seems unreasonably hard to hit anything and play for awhile
Lag is questionable. Maybe worse here than anything I have seen before, and suspicious
Discussion
Jackpot Capital Casino discussion
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