InstantWest Casino Review

The player from Finland had made a withdrawal request on 21.3 which was later rejected by the casino. They had demanded bank account confirmation which had already been provided earlier, leading to a delay in payment. The player had used different methods for deposit and withdrawal, which had caused confusion. After communication with the casino and our team, the player's account had been verified again. The casino had clarified its procedures and timelines for withdrawal processing. The player eventually received their withdrawal. The issue has been resolved successfully.

The player from Japan had struggled to verify his address as part of the casino's Know Your Customer (KYC) procedures. Despite having submitted multiple documents, the casino had continually rejected them due to poor photo quality and the documents not being in the player's name. The casino had suggested submitting a bank statement in PDF format. After the player complied, the casino confirmed the successful verification of his account. However, since we hadn't received final confirmation from the player, we had to reject the complaint. Later the player confirmed that the issue was resolved.

The player from Afghanistan had deposit issues with the casino and claimed a loss of 750 Euro. We reached out to the player, sought clarification on his issue, and asked for relevant documentation. The player later responded that his issue had been resolved. Consequently, we marked the complaint as 'resolved'.

The player from Rhineland-Palatinate had been waiting for a payout of 100 euros that had been delayed for over a month. Despite the casino having claimed the payout was completed, the player had not received any money. After back and forth communication, the player had provided a bank statement as proof of non-receipt of the funds. Finally, the player had confirmed that the money had arrived, resolving the issue. We had marked the complaint as 'resolved' in our system.

The player from Germany requested a withdrawal from Westcasino, but despite being previously verified, they were asked to re-verify their identity. After providing the requested documents, the withdrawal has been delayed for 14 days, far longer than the player expected.

The player from British Columbia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany was asked to complete additional wagering of his funds, even though the player considers the requirement unwarranted and wants to withdraw his winnings. The player confirmed the withdrawal was successful.