The player from Finland reports slow withdrawal processes despite having successfully withdrawn €200 and €100 previously, with KYC being completed. He questions the reasons for the current delays.
The player from Finland reports slow withdrawal processes despite having successfully withdrawn €200 and €100 previously, with KYC being completed. He questions the reasons for the current delays.
The player from Finland reports slow withdrawal processes despite having successfully withdrawn €200 and €100 previously, with KYC being completed. He questions the reasons for the current delays.
Withdrawals are really slow. Previously, I've withdrawn €200 and €100 without issues. KYC is fine, and this casino is supposed to be secure, so what’s the problem?
Kotiutus todella hidasta. Ennen nostanut 200€ ja 100€ kotiutuksia eikö ongelmia ole ollut. KYC ok, kyseinen kasino pitäisi olla turvallinen joten mikä mättää
Dear ByezKossu,
Thank you very much for submitting your complaint. I’m sorry to hear about the delays you’re experiencing with your withdrawals. Please allow me to ask a few questions so I can understand the situation better and assist you further.
If you have any relevant communication with the casino (emails, chat transcripts, or screenshots), please forward them to petronela.k@casino.guru to help us assess the situation.
Your cooperation is crucial for us to proceed with the case and mediate effectively with the casino on your behalf.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear ByezKossu,
Thank you very much for submitting your complaint. I’m sorry to hear about the delays you’re experiencing with your withdrawals. Please allow me to ask a few questions so I can understand the situation better and assist you further.
If you have any relevant communication with the casino (emails, chat transcripts, or screenshots), please forward them to petronela.k@casino.guru to help us assess the situation.
Your cooperation is crucial for us to proceed with the case and mediate effectively with the casino on your behalf.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Hello,
I started withdrawing on 12.1.2025. The casino has promised for 2 days that the withdrawal will be processed immediately. I have used the same payment method for both withdrawal and deposit. I have taken but I can't see the previous chat conversations.
Thank you very much for handling this matter in advance!🙂
Hei,
aloitin noston 12.1.2025. Kasino on luvannut 2 päivää että kotiutus käsitellään heti. Olen käyttänyt samaa maksutapaa sekä kotiutuksessa että talletuksessa. Olen ottanut mutta en näe edellisiä chat keskusteluja.
kiitoksia paljon asian käsittelystä jo etukäteen !🙂
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