HomeComplaintsImmerion Casino - Player faces delayed withdrawals.

Immerion Casino - Player faces delayed withdrawals.

Amount: €375

Immerion Casino
Submitted: 12 Jan 2025
Case opened Current status

Waiting for Casino Guru to reply

3d 6h 41m 22s

Case summary

The player from Finland reports slow withdrawal processes despite having successfully withdrawn €200 and €100 previously, with KYC being completed. He questions the reasons for the current delays.

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Translation

Withdrawals are really slow. Previously, I've withdrawn €200 and €100 without issues. KYC is fine, and this casino is supposed to be secure, so what’s the problem?

Automatic translation:
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Dear ByezKossu,

Thank you very much for submitting your complaint. I’m sorry to hear about the delays you’re experiencing with your withdrawals. Please allow me to ask a few questions so I can understand the situation better and assist you further.

  • Could you confirm the exact date when you initiated the withdrawal that is currently delayed?
  • Has the casino provided any explanation or timeline regarding the delay?
  • Are you using the same payment method for this withdrawal as you did for the previous successful ones?
  • Have you contacted the casino’s support team? If so, could you share their responses?

If you have any relevant communication with the casino (emails, chat transcripts, or screenshots), please forward them to petronela.k@casino.guru to help us assess the situation.

Your cooperation is crucial for us to proceed with the case and mediate effectively with the casino on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela



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Translation

Hello,


I started withdrawing on 12.1.2025. The casino has promised for 2 days that the withdrawal will be processed immediately. I have used the same payment method for both withdrawal and deposit. I have taken but I can't see the previous chat conversations.


Thank you very much for handling this matter in advance!🙂




Automatic translation:

Casino Guru is examining the case

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