Immerion Casino - Pelaajalla on viivästynyt kotiuttaminen.

Withdrawals are really slow. Previously, I've withdrawn €200 and €100 without issues. KYC is fine, and this casino is supposed to be secure, so what’s the problem?

Kotiutus todella hidasta. Ennen nostanut 200€ ja 100€ kotiutuksia eikö ongelmia ole ollut. KYC ok, kyseinen kasino pitäisi olla turvallinen joten mikä mättää

Dear ByezKossu,

Thank you very much for submitting your complaint. I’m sorry to hear about the delays you’re experiencing with your withdrawals. Please allow me to ask a few questions so I can understand the situation better and assist you further.

• Could you confirm the exact date when you initiated the withdrawal that is currently delayed?
• Has the casino provided any explanation or timeline regarding the delay?
• Are you using the same payment method for this withdrawal as you did for the previous successful ones?
• Have you contacted the casino’s support team? If so, could you share their responses?

If you have any relevant communication with the casino (emails, chat transcripts, or screenshots), please forward them to petronela.k@casino.guru to help us assess the situation.

Your cooperation is crucial for us to proceed with the case and mediate effectively with the casino on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hello,

I started withdrawing on 12.1.2025. The casino has promised for 2 days that the withdrawal will be processed immediately. I have used the same payment method for both withdrawal and deposit. I have taken but I can't see the previous chat conversations.

Thank you very much for handling this matter in advance!🙂

Hei,

aloitin noston 12.1.2025. Kasino on luvannut 2 päivää että kotiutus käsitellään heti. Olen käyttänyt samaa maksutapaa sekä kotiutuksessa että talletuksessa. Olen ottanut mutta en näe edellisiä chat keskusteluja.

kiitoksia paljon asian käsittelystä jo etukäteen !🙂

I completely understand your frustration, ByezKossu. However, I will extend the timer by another 7 days, giving the casino a full two weeks to process the payment. If there is no progress by then, we will step in and assist. Let's stay hopeful and wait for positive news regarding your withdrawal.

From the forwarded screenshot, it appears that the casino is awaiting the game provider to review your game session.

Thank you for your patience in advance.

Hello,

thanks for your help. There has been no progress and immerion casino has not commented on anything. It has been 11 days now and my money is still stuck.

It would be advisable for you to advertise working casinos on your page. Could you help me get my money out of the casino?

thanks in advance!

Hei,

kiitoksia avusta. Edistymistä ei ole tapahtunut eikä immerion kasino kommentoi yhtään mihinkään. Nyt on kestänyt 11päivää ja rahani ovat edelleen jumissa.

olisi suotavaa että mainostatte toimivia kasinoita sivullanne. Auttaisitteko minua, että saan rahani pois kasinolta.

kiitos jo etukäteen!

Thank you very much, ByezKossu, for providing all the necessary information. I will now transfer your complaint to my colleague, Peter (peter.c@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Hello there,

Thank you ByezKossu for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Immerion Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Dear ByezKossu and Casino Guru,

We have received a response from our KYC department stating that one document was not accepted because it was overdue.

We have sent you a letter regarding this issue today.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Immerion Casino Representative

Dear ByezKossu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.