iLucki Casino - Player’s struggling to withdraw his winnings.

Die haben Alles gettan um Das Gewinn nicht auszuzahlen!!!Akzeptieeren Visa nicht als Auszahlung !!Muchbetter brauchen die extra Bestätigung ,akzeptieren Kein App Screnbild von Accaunt...Also leute wir sind Super Opfer ,dürfen einzahlen da sehen die keine Probleme unsere Geld zu Kassiere aber nix Auszahlen...Andere seits Denke ich das wir das Alles wissen und Trotzdem weiter spielen...Den sind wir geborene Opfer

Dear Ramatahi11,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Ramatahi11,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.