The player refused to verify his account to be able to withdraw. The complaint was resolved as the player finished the verification and withdrawn his balance.
IceCasino - The player refused to verify.
Amount: €3,000
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
2 years ago
Unreliable site.
After a win I am told that I do not need a document proving where the money comes from. I played little and got lucky. I am currently out of work and cannot provide paychecks. And they don't want to give me the winnings. I wait another week, after which I will take action
Public
Public
2 years ago
Hello Mattia,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please note that there is absolutely nothing to do if you refuse to verify yourself. It is required in every single casino to verify yourself and your payment method in order to be able to withdraw.
I would recommend to follow the casino's instruction and send them the requested documents otherwise we can do nothing as well.
Looking forward to your answer.
Regards,
Nick
Public
Public
2 years ago
Translation
Good evening. I have validated all my documents. But I've only been paid a third of my winnings so far. When I receive the remainder, I will remove the report.
On no other site have I ever had these problems
Automatic translation:
Public
Public
2 years ago
Hello Mattia,
Let us know if the money arrives within the end of next week but I'm pretty sure that if they already paid you once, they will provide the full amount sooner or later.
Regards,
Nick
Public
Public
2 years ago
Translation
Only on this site it takes a long time to withdraw a win. On any other site no more than 3 days. Here weeks bah
Automatic translation:
Public
Public
2 years ago
Hello Mattia,
I can undrstand your frustration but I can assure you that there are some casinos which need much more time to process a withdrawal. In your case - where the casino has already paid you some of your balance I wouldn't be afraid that you won't get it. Also if you are dissatisfied there are plenty of casinos where you can prevent things like these to happen. For know I would really only recommend to wait a little bit longer.
Regards,
Nick
Public
Public
2 years ago
Dear Mattia,
According to our records, all the payouts were completed. The last one was processed on 25.03.2022 07:52:21 (UTC). Can you please confirm all the winnings have been received?
Thank you!
Best regards,
IceCasino
Public
Public
2 years ago
Hello Mattia,
Could you please confirm if the money has arrived? Please note that if we won't get any respond within the next 7 days the complaint will be rejected.
Public
Public
2 years ago
Translation
Hello! It has arrived! How can I cancel my claim? Thank you
Automatic translation:
