The player from UK has been waiting for her withdrawal since May. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
IceCasino - Player’s withdrawal has been delayed.
Amount: €70
IceCasino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.8
IceCasino has a Safety Index of 9.8, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Good afternoon. I made a 10€ deposit at Ice Casino which I managed to win €70 with real money. I made the withdrawal and uploaded all the documents required by the casino, however I have been waiting since the 18th of May for them to make the withdrawal and they tell me nothing. I believe it is a fraud scheme because when I try to talk to an operator in the help chat they always say the same phrases.
Casino Account Email: t***21@gmail.com
With the best regards,
Carla M***
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2 years ago
Dear Triish1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?
If there is any relevant communication between you and the casino, please, forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Hello,
According to our records, the withdrawal transaction is successful, and finished at 06.06.2022 11:28:06 (UTC)
Please kindly confirm the money was received.
Thank you!
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2 years ago
Good afternoon. The transaction was made today. Thanks for listening.
Best regards
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2 years ago
Awesome news, Triish1. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
