HitNSpin Casino - Player is struggling with KYC process for withdrawal.

Helllo. I am trying to do kyc for a 80 euros and they asking me ridiculous photos of me and Holding card and ids togheter.i send everything i am trying to verify my card but bo luck.its like they don't wante i am trying 2 weeek this is the only casino i hsve problem with kyc

Dear antwnhsara,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Could you please list which documents you have already provided to the casino except for the selfie?
• Could you please share your communication with the casino where you discuss the verification issues? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Hello again i send everytning they need they dont take.mt credits thats how i deposited i signature and the numper are the same.because the card is the right card its my only card.

Dear Tomas,

Please refer to the document that the player provided the casino with (the personal info was blurred).

Hope this clarifies the reason the casino declined it.

Kind regards

You don't even tell me tou declined a photo you just ask me again and again for my card with signature how should i know?

Hello good morning can you help Me?

Thanks both parties for the reply.

Dear antwnhsara,

please understand casino won't accept documents that don't appear genuine.

Please let me know if there is anything else I might help you with, otherwise your complaint will be rejected.

Dear antwnhsara,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.