The player from Austria deposited 1200 euros on 11/4/24 but only 800 euros were initially credited. After resolving a problem on 11/15/24, another 200 euros were added, but 200 euros remain missing. Despite providing evidence and receipts, customer support has not addressed the issue.
HitNSpin Casino - Player is facing issues with missing deposit funds.
Amount: €200
HitNSpin Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 23h 28m 54s
Case summary
31 minutes ago
Public
Public
15 hours ago
Translation
Hello, on 11/4/24, I deposited 1200 euros, but only 800 euros were credited. A problem was resolved on 11/15/24, and an additional 200 euros were credited. Now, 200 euros are still missing, but customer support just doesn't understand the issue. I have sent all receipts and evidence, but they don't understand that I can only see 4 payments credited on 11/4 in my player account; 2 are missing that I cannot see. Please help me. I was directed here to file a complaint, and I'm really at my wits' end. No one understands the problem. Please help me.
Automatic translation:
Public
Public
4 hours ago
Dear Denise15,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with HitNSpin Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please share a screenshot of your transaction history found in your player profile with the deposits visible?
- Could you please share proof of the transactions leaving your bank account?
- You can post screenshots here or send the information to my email at tomas@casino.guru
- If there is any relevant communication between you and the casino on the topic, kindly share it as well.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Casino Guru is examining the case
