The player from Austria requested a withdrawal 4 days prior to submitting this complaint. It has not been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
GreatWin Casino - Player’s withdrawal has been delayed.
Amount: €500
GreatWin Casino
Safety Index:Very highSafety Index
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9.8
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
I have been wanting to pay out €500 for 4 days but the money is not being transferred. According to the terms and conditions, the money will be transferred within 3 days. Apparently this is not the case. I'm afraid the money won't come. Also, I'm not verified yet as this should be my first payout. Verifying in advance is not possible. According to the account currently not necessary. I fear that this will be delayed even more. I was in several live chats and wrote to the support. Was only put off until now. It keeps saying "you'll get your money very soon". However, nothing happened. What can I do now?
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2 years ago
Dear yvelme,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Thank you for the info! It only worries me now because the conditions state that it is only 1-3 working days.
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2 years ago
Translation
The problem got solved! Payment was made after 5 days
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2 years ago
Awesome news, yvelme. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
