The player registered and deposited at this casino. She was accused of having multiple accounts, so her account was blocked. She claims she offered documents to confirm her identity, but it didn’t help. We rejected the complaint because the player didn't respond to our messages and questions.
Goxbet Casino - Player’s account was blocked.
Amount: 3,800 ₴
Goxbet Casino
Safety Index:Above averageSafety Index
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7.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
5 years ago
Translation
I registered at Casino 12/9/19. Put a deposit of 1960 UAH. Played and posted on the withdrawal of 3,800 UAH. It didn’t work for half an hour as my account was blocked, without any reason, they tried to accuse me of creating a multi account. Then I asked to provide at least some evidence that I violated something, but they would refuse me, despite the fact that I offered to send a document confirming the identity of me as a player. Login: Karina6667
Automatic translation:
Public
Public
5 years ago
Dear Karina,
Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. Is there any chance that you already had an account at this casino? Would you be so kind and forward your communication with the casino to us, if possible?
Thank you in advance for your reply.
Best regards,
Kristina
