GoldenSpin Casino Review

The player from South Africa cannot withdraw winnings due to a casino policy requiring the player to make at least two deposits totalling $70. Despite requests to only authorize the withdrawal of the initial deposit, the support continues to advise the player to make another deposit. The complaint has been closed as 'unresolved' because the casino failed to reply and cooperate in resolving the complaint. There was no progress even two weeks after the casino was notified about the player's complaint.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. Despite multiple attempts from the Complaints Team to assist, the player had been unable to provide all the necessary information for KYC verification. The casino had also requested an unusually high verification deposit of $200, which had raised concerns. The Complaints Team had attempted to contact the casino for clarification but received no response. After further investigation, the casino was found to have been operating without a valid license and there were strong indications that the website was a fake copy of other casinos. Despite the player's high balance of over 6 million dollars, the Complaints Team had advised him not to pay the verification deposit due to the lack of trust in the casino. The complaint was marked as 'unresolved' due to the lack of cooperation from the casino.

The player from India had requested a withdrawal less than two weeks prior to submitting that complaint. The payment hadn't been processed yet. Despite the Complaints Team's attempts to communicate with the player and investigate the matter, the player did not respond to their inquiries. Consequently, we were unable to proceed with the investigation and had to reject the complaint.