The player from Germany faces repeated issues with withdrawing winnings, experiencing rejection of a €750 withdrawal request without reason just seven days after a successful transaction. Despite making daily deposits and not claiming bonuses, the player struggles to get support as emails go unanswered and live support is unreachable.
Gama Casino - Player’s withdrawal request is delayed again.
Amount: €750
Gama Casino
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9.8
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Case opened
Current status
Waiting for Casino Guru to reply
5d 3h 32m 49s
Case summary
2 hours ago
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1 week ago
Translation
I have the exact same problem again, and this is within just 7 days. How can this be?? This is the exact same situation, where I want to withdraw my winnings and they are simply rejected for no reason.
This time it's an amount of 750 €.
I made a deposit every day without claiming a bonus, on 15:07:10 09-12-2024 a withdrawal went smoothly until today, now the game starts all over again!!!
I want my winnings paid out just like 7 days ago, the same way I deposited them. Debit VISA, unfortunately, it was canceled 6 times again without reason and the support can't be reached!
It simply can't be that with every win you have to fear it won't be paid out!!
P.S.
Strangely enough, you can't reach anyone via the live support again and, of course, my emails are ignored as well. It's a complete disaster.
Automatic translation:
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6 days ago
Dear trendmensch,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Gama Casino. Please understand that the casino does not exclusively manage the variety and accessibility of payment methods. Several factors, such as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t necessarily mean that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
When was the last time the casino customer support communicated with you?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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4 days ago
Dear Gama Casino representative,
Thank you for getting in touch with us and providing valuable information about the payment.
Dear trendmensch,
Can you please confirm if you received your winnings?
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2 days ago
Translation
Yes, I received the money, but of course, strangely enough, it only went away again 24 hours later, after I had already lost most of it......
This casino is nothing but problems.... Latest problem: email requests are simply ignored and since Sunday, when you want to make a deposit, only an error message appears... An absolute disaster, as there is practically no support on this site!!!!
I will now look for a new provider. I am level 5, the maximum, and I only have problems in every respect and that on a daily basis.....
Bonus requests for large losses are also simply ignored and not answered!!
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yesterday
We apologize for this inconvenience!
Due to the large number of requests at the moment, we may respond to emails with a delay. We have not detected any problems in the payment system, so we recommend changing your browser or clearing cache and cookies/trying to make a deposit from the incognito tab of your Chrome browser.
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yesterday
Translation
Dear @Gama Casino team, I would really appreciate a generous bonus for all the inconveniences & difficulties I've had recently. I'm a very loyal customer who has been making multiple deposits every day for months, and as a thank you I've been waiting for a bonus request since last Saturday. Maybe they'll grant my request sometime!
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2 hours ago
So far you have been given a bonus and you have successfully activated it. Once again we apologize for any inconvenience.
Casino Guru is examining the case
