Gama Casino - Player's deposit is missing.

I've deposited 29 euros as my 1st ever deposit after signing up, never to receive the money.

Dear Kno1234,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• Could you please advise if it was your first deposit in this casino?
• Please forward your payment receipt to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

So finally after probably 10 hours the money was credited to my acc.

Not a good casino. I'm defo not coming back!.

Hi Kno1234,

I’m very glad to hear that the issue has now been resolved. As a result, we will be closing your complaint as "resolved" in our system. Thank you so much for your cooperation and for confirming the resolution.

I completely understand your frustration with the delayed deposit. Please note that the delay was not caused by the casino itself but rather by the payment provider. These delays can sometimes occur during processing, but we’re happy that everything has been taken care of now.

If you ever face any issues with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We are always here to assist you.

Thank you again for your understanding.

Best regards,

Petronela

Casino.Guru