The player from Sweden is having issues withdrawing 1300 EUR from the verified account due to reported technical errors causing cancellation and multiple re-requests by the casino. The player later informed us that he received his winnings and the complaint could be closed as resolved.
Gama Casino - Player is experiencing repeated withdrawal cancellations.
Amount: 14,000 kr
Gama Casino
Safety Index:Very highSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Translation
Hello, my account is verified and I requested a withdrawal of 1300 EUR, but they cancelled it and asked me to redo the withdrawal 6 times just today. They keep going back and forth blaming technical errors. It feels like they do not want to pay my money.
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9 months ago
Dear maroundarowiche78,
Thank you very much for submitting your complaint. I’m sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand the situation completely.
Have you made any successful withdrawals from this casino before?
Have you tried using a different withdrawal method?
Do I understand correctly that you have been in contact with customer support regarding the problem? What was their recommendation?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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9 months ago
Translation
First they said that my card cannot be used to withdraw money, now they are blaming their game provider who will pay out my money?
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9 months ago
Now i have try 4 diffrent withdraw options and they still cancel them and telling me Please wait for the application to be processed.
Unfortunately, due to technical work, cancellations for technical reasons are possible.
We apologise for this situation.
Regards, Gama Casino team.
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9 months ago
Translation
It seems that they don't want to pay out my profit, that's why they keep going, so it's impossible that 4 different withdrawal methods don't work as one of them is, among other things, bitcoin and all the documents for these withdrawals are approved
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9 months ago
Translation
Hello, after I said that I have complained to you, they sent my money via bitcoin now and the problem is solved, I chose to close my account with them and never play there again...
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9 months ago
Dear maroundarowiche78,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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