The player from the United Kingdom has repeatedly requested account closure due to a gambling addiction but has received no response from the casino. Despite the requests, the casino continues to allow her to play, and she is now in desperate need of assistance.
Galaxy Spins Casino - Player's account remains open despite self-exclusion request.
Amount: £3,000
Galaxy Spins Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 20h 26m 6s
Case summary
3 hours ago
Public
Public
22 hours ago
I have made numerous requests by email to close and block my account as i have a gambling addiction. I can provide evidence via the emails i have sent to them explaining the problem and receiving no response. They have continued to allow me to play and i am now desperate. Please help me to get this account closed. I dont have much hope of refund but if you can help i would be so grateful.
Public
Public
3 hours ago
Hello merrybabe88,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Galaxy Spins Casino. Please allow me to ask you a few more question before we would move forward.
- When was the first time you requested for self-exclusion from the casino?
- Did you ever receive any response from them?
- How much did you deposit since your initial request?
Please forward the self-exclusion request to nikolas.b@casino.guru for further review.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
