Dear afamilionaafa,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please confirm that you passed the full KYC verification?
Have you submitted a document proving that you are the owner of the Skrill wallet that you used for depositing money into this casino?
Have you submitted a document proving that you are the owner of the VISA card you used for depositing money into this casino?
Have you provided the casino with the transaction statements showing the deposits made into this casino using your VISA card and your Skrill wallet?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Dear afamilionaafa,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please confirm that you passed the full KYC verification?
Have you submitted a document proving that you are the owner of the Skrill wallet that you used for depositing money into this casino?
Have you submitted a document proving that you are the owner of the VISA card you used for depositing money into this casino?
Have you provided the casino with the transaction statements showing the deposits made into this casino using your VISA card and your Skrill wallet?
Have you made any successful withdrawals from this casino before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika