Futocasi Casino Review

The player from France had claimed a bonus and had winnings worth 500 USD. The casino had deducted 400 USD from her balance, stating that the maximum withdrawal from a bonus was 100 USD. The player had received this balance but had contested the unclear terms and conditions. After she submitted her complaint, the casino had contacted her, acknowledging the unclear terms, and had recredited 300 USD to her account. The player had expressed satisfaction with this resolution and had requested the closure of her complaint. We had marked the complaint as resolved.

A player from Mexico has had their withdrawal voided and account blocked by the casino. They deposited 700 EUR, requested a withdrawal of 670 EUR, and after some time, the casino cancelled the withdrawal and voided the balance, stating unfulfilled bonus wagering requirements. The player insists they did not use any bonus. After gathering all the necessary information and evidence, it was discovered that the player indeed had an active bonus and had breached the casino's bonus terms and conditions. Thus, we were forced to reject this complaint.

The player from Portugal is asking for a deposit refund since they asked to be self-excluded from the whole platform. Unfortunately, the self-exclusion is only active in the specific casino. Since the player didn't request it directly from this casino, we didn't think that he was entitled to the refund. Therefore, we rejected this complaint.

The player from Bulgaria has been informed that his country was on the list of the restricted ones. His winnings have been confiscated and account blocked. We’ve rejected this complaint as per the player’s explicit request.

The player managed to win over €1800 in the casino. When he tried to withdraw his winnings, the withdrawal was delayed and eventually cancelled, and his account blocked. The casino claims that the player broke their T&Cs. We rejected the complaint because the player didn't respond to our messages and questions.