Funclub Casino - Player’s withdrawal of bonus winnings has been declined.

Hallo ich habe mich angemeldet und die 300$ free Chips bekomme, mich auf ca 900$ hochgespielt und als ich im chat gefragt habe wie viel ich noch umsetzen müsste (meine Einschätzung ca3000$) sagte man mir das es nicht erlaubt sei aus Deutschland Geld auszahlen zu lassen 

Dear Alexander, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found:

"If they never have deposited Players from particular nations may not cash-out of free processor offers. These players may partake of said processors that are free for entertainment purposes only. Please contact Customer Support to find out the list of excluded countries to see whether your state is included."

I have contacted the live chat agent and, unfortunately, Germany is listed between excluded countries. I understand, that it would be preferred if the whole list of restricted countries was published in T&Cs, but in this specific case you have to contact Customer Support. Free chip is meant for "testing the waters". Sadly, there is not much I can do for you to support this case. If there is anything else, I could help you with, please do not hesitate to contact me, otherwise I will be forced to reject this complaint as unjustified. Thank you for your understanding. 

Best regards,

Petronela

Dear Alexander,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.