Frumzi Casino EE Review

The player from Italy faced repeated automatic cancellations of their withdrawal requests, which caused frustration and extended waiting periods for their funds. Despite previous complaints and assurances from the casino, the issue persisted. The Complaints Team intervened, and the player's withdrawals were eventually processed successfully. The complaint was marked as resolved after confirming the funds had been received.

The player from Portugal requested the withdrawal of over 1000 euros after placing bets on the Frumzy site but faced delays as she could only withdraw 500 euros or less at a time. Despite the three-day processing promise and no requests for account verification, the withdrawal had not been resolved. The Complaints Team extended the investigation period but ultimately rejected the complaint due to the player's lack of response to inquiries.

The player from Spain reported issues with withdrawing money and receiving bonuses from the casino, having spent nearly 200 euros over four deposits without receiving the promised bonuses. Despite having a screenshot of the bonus that lacked specific terms, the casino demanded an additional deposit to receive it. The complaint was ultimately rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented any further investigation or resolution.

The player from Greece had submitted a withdrawal request of 500 euros 13 days prior, but it remained unapproved. After multiple communications with the casino regarding the delay, she had canceled the withdrawal due to a technical error and was informed that the process would start again. The Complaints Team had extended the investigation period; however, the player did not respond to further inquiries. As a result, the complaint was rejected due to lack of engagement.

The player from Germany has been attempting to withdraw winnings for over a month, but the funds are repeatedly returned to her game account without explanation. Despite contacting support multiple times, the issue remains unresolved.

The player from Greece had requested a withdrawal less than two weeks prior to submitting their complaint. Their money had not been received yet. The Complaints Team had reached out to the player for updates and extended the communication period; however, the player did not respond. As a result, the complaint was rejected due to lack of cooperation, which prevented further investigation into the issue.

The player from Spain faced difficulties with withdrawing money from the casino because their account had been blocked. The Complaints Team attempted to gather more information regarding the situation but did not receive a response from the player. As a result, the investigation could not proceed, leading to the rejection of the complaint.

The player from Germany had triggered a bonus round in Monopoly Big Baller but did not receive her winnings. After reporting the issue to support, she faced a frustrating lack of communication and repeated requests for information, with no resolution after a week. The Complaints Team had attempted to assist by reaching out to the casino for clarification and requesting the player's game history. However, due to the player's lack of response to the team's inquiries, the complaint was ultimately rejected.

The player from Greece had received a €40 no-deposit bonus, turning it into €1600, but found his account emptied to €200 the next day, which he was unable to withdraw. The Complaints Team had reviewed the bonus terms and conditions, which stated that winnings above a certain limit would be voided, and noted the player's lack of response to inquiries. As a result, the complaint was rejected due to insufficient information to proceed with an investigation.

The player from Italy experienced issues with a €250 real money bonus, where the consecutive 5-day login requirement appeared incomplete despite having met the criteria. After multiple complaints, the objectives and rewards section opened empty, and bonuses were no longer assigned automatically, requiring frequent intervention from customer support. The issue remained unresolved due to the player's lack of response to the Complaints Team's inquiries, leading to the rejection of the complaint.

The player from Germany faced issues with self-exclusion, as he was able to play at Casino Frumzi despite having a self-exclusion in place. After reporting this, his complaint was dismissed. We found the previous self-exclusion didn't apply to this casino and that the casino acted appropriately by closing the player's account after he informed them of his gambling problems. Consequently, it was concluded that the player was not eligible for a refund, and the complaint was closed.

The player from Spain had a pending withdrawal of 300€ that remained unpaid after 8 days despite multiple inquiries with customer service, which only stated that the request was in the queue. The player ultimately canceled the withdrawal, gambled the amount, and closed his account due to frustration with the withdrawal process. The Complaints Team acknowledged the situation and closed the complaint, expressing regret for not being able to assist further.

The player from Greece had requested a withdrawal on 09/11/2024, but the funds had not been credited yet. Customer service had only provided an automated response about delays due to high volume, despite the winnings not coming from a bonus and no verification being needed for the account. The complaint had been addressed by the Complaints Team, and the casino had subsequently confirmed that the withdrawal request had been completed. The player was then expected to confirm receipt of the funds.

The player from Italy had a pending withdrawal request for 400€, which had not been processed after 6 days, despite assurances from customer service that it typically took 3-5 days. We acknowledged the issue but noted that delays could occur due to KYC verification or high volumes of withdrawal requests. After the player failed to provide any follow-ups, we closed the complaint.

The player from Italy had been waiting for 10 days for his first withdrawal and a week for the last one, despite multiple complaints via chat and email. The casino assured him that everything was fine, but he still had not received his winnings. After 15 days, the winnings were credited, although he expressed frustration over the delay and the loss of potential earnings. The issue was resolved, and the complaint was marked as 'resolved' in the system.

The player from Greece had requested a withdrawal from the casino, but after five days, the funds had not been received. Despite inquiries in the chat, he continuously received the same excuses, indicating widespread complaints among users. The Complaints Team had extended the response time for an additional seven days; however, the player did not respond to further messages or questions. As a result, the complaint was unable to be investigated and was rejected.

The player from Poland had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The issue was resolved after the casino processed the payment, which had initially disappeared from the system. The player confirmed receipt of the winnings, leading to the closure of the complaint by the Complaints Team.

The player from Brazil faced delays in withdrawing money from Frumzi Casino, with support repeatedly sending automated messages about the withdrawal being in the processing queue for six days. This appeared to be a recurring issue at the casino. The Complaints Team acknowledged the player's concerns regarding the withdrawal processing time stated by the casino. However, due to the player's lack of response to follow-up messages, the complaint was ultimately rejected.

The player from Greece was concerned about pending withdrawal requests made on 3/8 and 4/8, which remained unprocessed. She sought advice on how to proceed. The issue was resolved after the player confirmed that the withdrawal was complete. The Complaints Team marked the complaint as 'resolved' and encouraged the player to reach out for any future challenges.

The player from Greece had been waiting for a withdrawal since 31/07/2024. The casino had not requested verification or mentioned any bonus issues, only providing repeated apologies without resolution. After further communication, the withdrawal was successfully processed, and the player received her winnings. The complaint had been marked as resolved.

The player from Latvia faced withdrawal issues with Frumzi, where two withdrawals totaling 502€ were not paid within the specified processing time. Despite the casino's policy of processing payments within 3 working days, one withdrawal was canceled without his consent. The Complaints Team intervened by contacting the casino, which then requested the player to re-submit his withdrawal using a different method. After multiple cancellations and communication issues, the casino finally processed a manual withdrawal to the player's Skrill account. The player confirmed receipt of the funds, and the complaint was marked as resolved.

The player from Germany had their account closed without explanation after being denied bonuses they had cleared and missed out on €200 cashback. They had deposited multiple times for promotions but never received the promised bonuses. We asked if any real funds were being held by the casino. Due to the player's lack of response, the complaint was rejected.

The player from Australia had been waiting for a withdrawal since June 12th. Despite having previously made an instant withdrawal, the casino required additional verification for this request. After a prolonged wait of 6 weeks, the player finally received her payout. The complaint was marked as resolved.

The player from Finland used casino coins to buy 5 euros of bonus money with a 40x wagering requirement and won 1,700 euros after meeting it. However, all her winnings except 20 euros were confiscated without clear communication. We found that the casino's terms and conditions included restrictions on maximum cashout for bonus money, which the player did not notice. The complaint was consequently rejected.

A player from Germany won and cleared a bonus at a casino. However, his last two bets using bonus funds, amounting to 44€ and 61€, were not paid out, despite being shown in the bet history. Support claimed the bets were made with bonus funds and the bonus was paid out. We were unable to assist as the issue pertained to sports betting rules, which fell outside our expertise. The player was directed to other websites for further assistance.

The player from Greece experienced a delay in processing a withdrawal request made on July 1, 2024. Despite multiple follow-ups via email and live chat, the player was repeatedly informed that the request was still under processing beyond the stated 3-day timeline provided by the casino. We extended the waiting period multiple times to allow the casino to process the payment. However, due to the player's lack of response to our messages and questions, the complaint was rejected.

The player from Greece deposited money into the casino, but the funds did not appear in their account. For a month, the casino claimed that the finance department was handling the issue, but the player did not see any resolution despite multiple communications. We advised the player to contact their payment provider and submit a payment receipt and bank statement. After a month, the casino credited the player's account. The complaint was marked as resolved.

The player from Spain had made withdrawals of 500 and 300 euros in June, but despite confirmation from customer service, the funds had not arrived. Customer service claimed the withdrawal was nearing the end of processing, but the player still waited beyond the stated timeframe. We had requested the player to wait for 14 days and extended the timer by 7 days. However, the complaint was rejected due to the lack of response from the player.

The player from Latvia experienced a two-day delay in their withdrawal request made on June 23, 2024. We informed the player that such delays were common and advised waiting for up to 14 days. The player later confirmed that the withdrawal was received, and the case was marked as resolved.

The player from Spain had three pending withdrawals totaling 560 euros that were not processed within the stated 1 to 3 business days. The player was advised to wait 14 days before taking further action. After the waiting period, the player reported that the funds were returned to his balance due to a bank card issue, and he re-initiated the withdrawal process. The casino confirmed that the withdrawal was processed on their end. The player later confirmed receiving the initial withdrawal and mentioned new withdrawals. The complaint was eventually closed due to the player's lack of response.

The player from Poland had requested a withdrawal, which the casino had stated would take 3 days. However, the money had not yet been received, and the player's inquiries to support had only resulted in apologies for the delay. The player eventually canceled the withdrawal and lost the funds by continuing to play. We clarified that delays could occur and we only intervened after 14 days. We were unable to assist further, that is why we rejected the complaint.

The player from Finland had won between 100-200€ and closed the account to avoid spending the money. Despite multiple communications with the casino's customer service promising a manual withdrawal, no funds had been transferred for over a month. Recently, the casino's customer service closed the chat when asked about the remaining balance. The issue was resolved as the player confirmed receiving the money and reported no further problems with the casino. We marked the complaint as resolved.

The player from Ireland had requested a withdrawal less than two weeks before submitting the complaint. The payment hadn't been processed yet. We informed the player about typical processing times and advised patience, suggesting they wait 14 days before escalating the complaint. The player confirmed they had received their withdrawal. The complaint was marked as resolved.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. Despite assurances from the casino that the money would arrive within three working days, the withdrawal remained pending. We advised patience due to potential delays in KYC verification or high withdrawal volumes. Since the player did not respond to our follow-up messages, the complaint was rejected.

The player from Greece encountered a problem with account verification at Frumzi Casino during their second withdrawal attempt. Despite submitting multiple proof of address documents, Frumzi Casino kept rejecting them and asked the player to reload and wait. The Complaints Team intervened, guiding the player to provide the required documents in the correct format. Eventually, the player's account was verified, and the withdrawal was processed. The complaint was closed due to the lack of further response from the player.

The player from Greece had submitted a withdrawal request on 5/17, which was canceled after 10 days without a payment request being made by the company. A new withdrawal request on 5/27 remained unprocessed due to high volume, with updates only advising patience. The Complaints Team determined that since the player eventually played and lost the funds, there was no action that could be taken to recover the lost winnings, and the complaint was closed.

The player from Spain voiced concerns about facing gambling addiction as his withdrawals had been delayed, and he had been limited to 500 Euro increments. Despite trying to resolve the issue, his account was closed, and he still hadn't received his remaining 1557 Euros. After numerous messages and providing the necessary documentation, the issue was resolved.

The player from Greece had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received at that time. The Complaints Team had advised the player that withdrawal processing could take up to two weeks due to possible KYC verification or high withdrawal request volume. They had encouraged the player to be patient and cooperate fully with the casino. Later, the player confirmed that he had received his withdrawal. Consequently, we had marked the complaint as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been caused by unfinished KYC verification or a high volume of withdrawal requests. After a few days, the player confirmed that he had received his withdrawal and the pending withdrawal was also completed. We had marked the complaint as resolved.

The player from Spain had reported an issue with three withdrawal requests of 500 euros each that the casino claimed were canceled. However, the player had firmly denied canceling these withdrawals and even provided evidence from his game history to dispute the casino's claim. Despite sharing this evidence, the casino continued to deny payment. We had requested additional evidence from the player to support his claim, but he was unable to provide anything further. As a result, we were unable to assist the player in resolving his issue.

The player from Greece had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. Despite our team's effort to assist, the player did not respond to our messages and queries. As a result, we were unable to further investigate the issue and had to reject the complaint due to lack of cooperation from the player's side.

The player from Greece had reported a delay in her withdrawal which was requested on April 7th. The casino had informed her that her withdrawal was in the final stage in the financial department due to a high volume of withdrawal requests. However, no account authentication request had been made by the casino. The player did not respond to our request for an update, leading us to reject the complaint.

The player from Germany experienced issues with two withdrawals. Despite receiving confirmation of their approvals and maintaining regular contact with support, the funds had not been transferred to the player's account. The KYC process had neither been requested nor completed. The Complaints Team reached out to the casino multiple times for clarification and assistance regarding the missing funds. Ultimately, the casino stated that the player needed to contact their bank to resolve the issue, as they had not received the funds. Due to the player's lack of response to further inquiries, the complaint was rejected, but the player could reopen it at any time.

The player from Hungary had transferred money from their national bank account to their Revolut account to deposit into Frumzi Casino. After winning 100.000 HUF and attempting to withdraw, the casino had requested the player's transaction history from their national bank account, which was promptly provided. Despite providing all requested documents, the casino did not respond for a week. After our intervention and communication with the casino, the player's KYC verification had finally been accepted. The player had confirmed receipt of their withdrawal, and the issue was resolved at that time.

The player from Spain had deposited 20 euros and won 134 euros. However, when they tried to withdraw the winnings, they were asked to deposit again and the funds disappeared from their account. The player also had trouble reaching customer service. After the player filed a complaint, the player informed us that the issue had already been resolved. Consequently, we marked the complaint as 'resolved' in our system.

The player from Italy was struggling with a delayed withdrawal of 400€ from Frumzi Casino. The casino had not requested identity verification yet. The Complaints Team had attempted to gather more information regarding the player's registration date, whether the winnings were accumulated with real money or a bonus, and the last communication with the casino. However, the player did not respond to these inquiries. As a result, the Complaints Team was unable to proceed with the investigation and had to reject the complaint.

The player from Greece had experienced a week-long delay in a withdrawal of €200 from the casino. The player had not received any response to his multiple emails and had been concerned about not receiving the funds. The player hadn't undergone verification as he hadn't been asked to, and the winnings had been acquired without a bonus. However, the issue had been resolved when the player's funds were credited to his account. We had marked the complaint as 'resolved' in our system.

The player from Latvia, who had previously withdrawn funds successfully, reported delays with additional payouts that occurred between March 23-25. Despite the casino's apologetic response, the withdrawals had remained pending. The Complaints Team had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. The player later confirmed that the issue had been resolved and the delayed payout had been received. Following this confirmation, the Complaints Team marked the complaint as 'RESOLVED'.

The player from Slovenia had requested a withdrawal less than two weeks prior to submitting the complaint. Their money hadn't been received yet. The player had expressed concern over the delay, mentioning that customer support was unaware of the issue. However, the issue was resolved when the player received their withdrawal. We marked the complaint as 'resolved' in our system following the successful resolution.

The player from Germany had been waiting for a payout from an online casino for over 8 days, despite multiple attempts to contact customer service. After he contacted the Complaints Team, he was advised to wait at least 14 days after requesting the withdrawal before submitting a complaint. After 15 days, the player still hadn't received his winnings. The Complaints Team then invited the casino to participate in the resolution of the complaint. The casino explained that the delay was due to bank holidays and an update of the payment providers, and confirmed that the withdrawal had now been correctly paid. The player confirmed receipt of his winnings and the complaint was marked as 'resolved'.

The player from Germany had faced a delay in receiving her payout from an online casino, which had exceeded the stated 3 to 5 business days processing timeframe. She had reported that the casino had blocked her from customer chat and was not responding to her emails. After she submitted her complaint to us, the player had received an update from the casino that her withdrawal had been cancelled due to a system error. Despite this, she confirmed that she had played without a bonus and that KYC verification had not been required. The casino then informed her that they had requested two manual withdrawals for her, totaling 1000 EUR. After three weeks, the player had finally received her money and the complaint had been marked as 'RESOLVED'.

The player from Germany had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that such delays could have been due to unfinished KYC verification or a high volume of withdrawal requests, and suggested waiting at least 14 days after requesting the withdrawal before submitting a complaint. However, the player's issue was resolved within a week, and she had received her payment.

The player from Greece had reported receiving vague responses about a delayed payment and had sought assistance in finalizing the transaction. We had advised the player that withdrawal processing could take a few days or weeks, possibly due to incomplete KYC verification or a high volume of withdrawal requests. We had asked the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. However, the player had failed to respond to our messages and queries within the extended 7-day timeframe, leading us to reject the complaint due to lack of communication. Although we could not proceed with an investigation or provide potential solutions, we remained open to assisting the player if they chose to resume communication.

The player from Norway had used a 200% casino bonus that unexpectedly expired within 24 hours. The casino's own terms stated a 10-day expiry period, but they had refused a refund when this was brought up. The player had stated that the bonus had been awarded directly by the casino and that there was no information about the expiry time in the SMS he had received. The player also noted that his deposit had been removed from the site. However, due to a lack of response from the player to further inquiries from the complaints team, we were unable to proceed with the investigation or provide potential solutions. The complaint had been rejected for now.

The player from Germany had deposited €30 at Frumzi Casino, received a 200% bonus, and shortly afterwards discovered €78.25 was missing from her balance. After numerous support inquiries, she was informed that her bonus had expired, which she disputed due to the short time span involved. We had reached out to the casino on her behalf and they initially explained that she had activated a different bonus which had cancelled her previous one. The player denied this and accused the casino of fraud. After further investigation, the casino acknowledged a mistake in their initial response and agreed to re-credit the full bonus amount to the player, who confirmed that she had received the refund. The issue was successfully resolved.

The player from Spain had had an issue with a bonus offer at an online casino. After depositing €50 and using a 100% deposit match worth €50, his casino balance had dropped to zero. This had indicated that the bonus had expired during his play, despite there being no specified expiration date for bonus use. The player had communicated with the casino through chat and sent screenshots to the Complaints Team. The casino had not initially responded to the complaint, but eventually re-credited the €50 bonus back to the player's account as a goodwill gesture. The player had accepted this resolution and the complaint had been marked as 'resolved'.

The player from Greece had two pending withdrawals since February 25th. He reported multiple unsuccessful attempts to resolve the issue through communication with the casino, which repeatedly stated the finance department was examining his case. We had advised the player to be patient and cooperate fully with the casino, as delays in withdrawal could be caused by unfinished KYC verification or a high volume of withdrawal requests. We extended the response timer by 7 days, but the player failed to respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Greece had awaited withdrawal of 300€ for 32 days from the casino. Despite having followed the casino's instructions for account verification and frequently re-submitting requested documents, the player encountered rejections without clarification from the casino. After the complaint was transferred to a different representative from the complaints team, the casino was contacted for clarification. The casino then informed that the player's account had been verified and the withdrawals were being processed. However, the player reported not receiving any payment 14 days after account verification. Eventually, the player confirmed receiving two separate payments, successfully resolving the issue. The complaints team then closed the complaint as 'resolved'.

The Polish player had been struggling with KYC verification at Frumzi Casino and a prolonged withdrawal process since February 4. The casino continuously rejected the player's documents and modified required dates, leading to ongoing delays with €400 winnings awaiting payment, which had been won from the real balance. After our intervention and communication with the casino, the player's documents were finally verified and the winnings were received. We concluded that the casino had adhered to the regulations, albeit the KYC process took longer than usual. The complaint had been successfully resolved and closed.

The Australian player had used a deposit method, FunID, at Frumzi casino with the expectation of receiving a 200% bonus and 150 free spins on a minimum $30 deposit as per a promotional email. However, the casino did not apply the bonus and claimed it had expired despite the player providing proof of its validity. The player had ended up playing with the deposited funds as withdrawal was not possible without doing so. An alternative bonus was offered by the casino, but the player had declined it. We had clarified to the player that while it would have been ideal for the casino to honor the bonus, they were not obligated to do so. As the player had decided to play with the funds, a refund was no longer available. The complaint was eventually rejected due to the player's lack of response to further inquiries.

The player from Italy had attempted to withdraw 150 euros via Visa, but after a week, the money had been returned to the casino. He then requested a withdrawal via bank transfer as per the casino's advice, despite not having completed a KYC process, as it was not required or allowed by the casino at that time. Following the player's non-response to our inquiries, we were unable to proceed with the investigation. Consequently, the complaint had been rejected due to lack of further information from the player.

The player from Greece had encountered issues with withdrawing her winnings from an online casino. The casino had claimed the player's bank rejected the transaction, a claim which the bank disputed. The player had communicated with the casino and opted for an alternative withdrawal method. However, without a final confirmation from the player regarding the successful transaction, we had to reject the complaint.

The player from Greece had been waiting for a withdrawal for less than two weeks, but had not received his payout. He had attempted to reach out to the casino's live chat for updates on his withdrawal status. We advised the player that delays could happen due to pending KYC verification or high volume of withdrawal requests. We extended the timer for resolution by 7 days. However, the player did not respond to our messages, leading us to reject the complaint due to lack of further information.

The player from Italy had his account closed by the casino right after he requested a withdrawal. The player claims he did not request the closure, has not activated any bonuses, and usually plays slots with a real balance. Customer support has mentioned the suspension is due to an anti-fraud investigation, but provided no further details. The casino has provided us with evidence of charge backed deposits in another casino of the same brand which resulted in the blocking of the player. We believe the blocking in this case is justified and we rejected the complaint.

The player from Greece had been waiting for his withdrawal process to be completed since 14/1. Despite having sent verification documents 10 days prior, the casino support had been unresponsive or had asked for patience. The player had never made a withdrawal before and his winnings had been from bonuses. We had involved a representative from Frumzi Casino to join the conversation. Eventually, the player had confirmed that his money had been credited. We had marked the complaint as 'resolved' in our system.

The German player's casino account had been abruptly closed after she had requested a withdrawal of her winnings. Despite her attempts to reach out to the casino, the player had received no explanation for the account closure. We had engaged with the casino and the player in an attempt to resolve the issue. The casino had provided evidence of a breach of terms and conditions by the player but had refused to disclose the details. The casino had initially refused to refund the player's deposit but later agreed to process the refund via an alternative payment method. However, the player did not respond to our final messages, and we were forced to reject the complaint due to this lack of communication.

The player from Greece had had an issue with Frumzi Casino regarding an achievement bonus of 50€ that she had claimed she was entitled to but hadn't received. The player had stated that she had fulfilled all the necessary conditions for the bonus, but the casino had denied her eligibility and had failed to respond to her email inquiries. The Complaints Team had asked for evidence from the player. After a series of exchanges, the casino had finally acknowledged the player's claim, stating a technical error had occurred, and had credited the player's account with the disputed 'coins' - one of the requirements to receive the bonus in question. The issue had been successfully resolved, and the player had confirmed receipt of the 50€ bonus.

The player from Greece had deposited €200 and won €7,000 but was unable to withdraw his winnings. His withdrawal requests had been constantly cancelled and after two months, all his winnings had been played out. He also had €105 worth of coins which the casino refused to cash out. The player had provided limited information and stopped responding to our inquiries. Despite our efforts to understand the situation and assist, we were forced to reject the complaint due to the player's lack of cooperation.

The player from Netherlands, due to gambling issues, had asked the casino to close their account. However, they had never received a response and had proceeded to deposit and lose an additional 50€. The player had wanted their account to be closed immediately and the latest 50€ deposit refunded. After the player's complaint was transferred to a different team member, the casino had been contacted and asked to clarify the situation. The casino had responded, apologizing for the delay and confirming the closure of the account and the refund of 50€. The player had been asked to provide their bank details via email for the refund. The player had confirmed the receipt of the refund and the closure of the account, thanking the team for their help. The complaint had then been marked as 'resolved'.

The player from Greece had experienced a prolonged withdrawal delay from the casino, which had extended to three weeks. The casino had cited account verification as the reason for the delay. The casino had asked for some documents to be resent, and had not yet proceeded with the payment. Despite our efforts to assist, the player had not responded to our latest messages, hence, we couldn't investigate further and had to reject the complaint.

The player from Australia had faced issues related to the withdrawal process and two failed deposit transactions that had still resulted in money being deducted from his bank. Despite having contacted the platform on repeated occasions, the player had received no response and his withdrawals had continued being declined. The Complaints Team had engaged with the player and the casino, facilitating communication between both parties. The casino had identified the issue with the player's withdrawal attempts, which had been due to an incorrect BSB code, and had requested additional information regarding the failed deposits. After the required information was provided, the player's withdrawal was successfully processed, and the casino had credited the two failed deposits to the player's account. The issue had been successfully resolved with the player expressing satisfaction with the outcome.

The player from India had experienced a delay in his deposit of 10,000 INR to the online casino. Despite having provided a screenshot, UTR number, and offered bank statements, the casino had claimed not to have received the payment. The player had contacted his bank, which confirmed the transaction had been successful. After multiple communications with the casino and insistence on his part, the casino finally acknowledged the deposit, but this process had taken 4-5 days. The issue was now resolved.

The player from Greece claimed that he had not received the promised deposit bonus and free spins from Frumzi Casino. Despite his attempts to contact the casino, he was informed that the bonuses had already been given and expired within 24 hours. However, the player insisted that he had not received any bonuses. After reviewing the player's bonus history and the situation, we concluded that since the player had decided to play with his deposited funds, it might have been technically impossible to credit him a bonus. As such, we could not penalize the casino for not crediting the bonus. The complaint was marked as rejected.

The player from Brazil had been experiencing a delay in withdrawal of his winnings amounting to 1,400 BRL. Despite frequent inquiries, he received the same response that his withdrawal was being processed. The player insisted that the delay had exceeded the casino's stated processing time of 72 hours. After several updates from the player, the issue was resolved on December 24, 2023, when the player confirmed receipt of his winnings and successful verification of his account. We consequently marked the complaint as 'resolved'.

The player from Italy had claimed to have problems with his withdrawals due to a discrepancy in the number of cancelled withdrawals. The player had made three withdrawals of €500 each. The first one had been successful, the second one was not credited to his bank account or gaming account, and the third one was cancelled by the player himself. The casino insisted that the player had cancelled the second withdrawal. The player claimed that the casino had cancelled the withdrawal without his consent during a gaming session. After a thorough investigation and review of the provided evidence, it was concluded that the player should have been aware of the funds being reinstated into his account during gameplay. As such, the complaint was rejected as unjustified.

A player from Greece is experiencing delays in receiving their withdrawal, surpassing the initial 3 business days processing time stated by the casino's live chat. The player is concerned the withdrawal will be cancelled and is frustrated by what she perceives as unnecessary delays. The complaint was closed as the player stopped responding.

The player from Australia is upset about the low maximum daily withdrawal limit of $750 at the casino. The withdrawal page indicated a maximum of $7800, but customer service claimed this was a mistake. The complaint was rejected as the player stopped responding.

The player from Germany was unable to withdraw 500 euros of winnings from the casino due to an issue with the BIC. Despite the Complaints Team's attempts to mediate and resolve the issue, the player failed to respond to their messages. As a result, we were unable to proceed with the investigation and had to reject the complaint.

The player from Australia had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised the player that withdrawals could take some time to process, possibly due to unfinished KYC verification or a high volume of withdrawal requests. The team had asked the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. However, the player failed to respond to further communications, leading to the rejection of the complaint.

The player from Germany is dissatisfied with the casino’s RTP (Return to Player) and overall casino experience. We rejected the complaint because the player didn't respond to our messages and questions.