The player tried to deposit to her account, but it wasn’t successful due to some internal error. The next day some weird transactions left her bank account and she is now concerned, that the casino might be included in this. We rejected the complaint because the player didn't respond to our messages and questions.
Free Spin Casino - Player is concerned about payment security.
Amount: 8,000 Kč
Free Spin Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hello, I tried to top up Freespin Casino with a € 25 account so I could choose to win. I didn't succeed and that's why I repeated the action several times. I always entered all the card details. In the live chat I was always told that I should try it later that they have some maintenance. Only then the next day I sent about 5800CZK from my account to an account in Spain in the note was that it is worn and over 2000 to an account in Germany has travel . I did not enter anything like that. Everything was transferred first from my bank account to my PayPal account. Can it have anything to do with it? And can you advise me on what to do? thank you for answer
Automatic translation:
Public
Public
4 years ago
Translation
Good day,
Thank you for submitting your complaint. I'm sorry about what happened to you. If I understand correctly, you used your credit card for deposits and not Paypal. Can you confirm this, please?
I would recommend that you immediately change the password on your Paypal account and block your credit card, citing abuse at the bank.
I would also try to contact Paypal and report what happened:
https://www.paypal.com/cz/webapps/mpp/paypal-safety-and-security
I can't say for sure that this is the fault of the casino, but hopefully these tips will help you.
Regards,
Kristina
Automatic translation:
