Frank Casino SE Review

The player from Israel has been promised a cashback bonus. Unfortunately, the amount was capped. After taking all evidence into consideration and statement from the casino that the player would get paid the remaining amount, the complaint was resolved.

The player complains that the casino did not add his deposit to his account. The payment processor claims the transaction was accepted, but the funds don’t arrive in the player’s casino account. He is waiting for feedback from the casino’s finance department.

Pascal, a player from Germany, is no longer able to reach the SlotV website. Whenever he tried to enter the website, he was redirected to a sister site. He still has a balance of around €1000 in his account.

The player from Germany is struggling to complete KYC verification due to a missed phone call from the casino. The issue was successfully resolved, the player was given another chance to verify his account and the verification was successful.

The player from Bulgaria had encountered difficulties withdrawing her winnings from mrbit.bg. Despite having provided all requested documentation, her account had remained under a 'security inspection' for five days. The player had been unable to initiate a withdrawal during this period. After having communicated with the casino, she was asked to undergo video validation. After this process, she had been able to request a withdrawal. The player later confirmed that the issue had been successfully resolved.

The player from Bulgaria had had her account blocked after she attempted to withdraw her deposit from an online casino. Despite having been previously verified and having received a payout, she was asked for additional ID verification. After she complied with these requirements, her account had remained blocked and she received no response from the casino. The player had reported that the casino's customer service was unresponsive and she was unable to communicate with them. After a period of frustration and multiple attempts to resolve the issue, the player had reported that the case was resolved and the money had been paid. The Complaints Team had confirmed the resolution and closed the case.

The player from Ireland has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Portugal has deposited funds into his account. He claimed a bonus, but then he started experiencing some problems with messages mentioning that he is from a restricted country. The player informed us, that his problem was resolved, therefore we closed the complaint.