2 years ago
Do you like this game? Did you hit a big win? Did you experience some technical issues? If there is anything you would like to discuss about Big Bass Splash, you can do so here.
I was referring to the Casino Guru forum competitions when I mentioned them.
I played at Bitguruz Casino.
The casino is licensed, and you have given it a rating of 8.6.
I have never encountered anything like this before. I have a video of it and have already informed the casino, but I have yet to receive an explanation from them. I have a video recording; if anyone is interested or would like to investigate, I could send it over.
Hello, honestly that's a curious one. I checked the games' information, and it seems that nowhere is it explicitly mentioned that this scenario is not possible. the games in this casino are, based on Gamecheck, not fake, if it helps. Coming from original source:
https://gamecheck.com/online-casino/bitguruz-com?referrer=casino-guru
Maybe if you contact the game check end, let them know we will eventually know more.
I get answer from casino:
Thank you for contacting us and for describing the situation in such detail. We want to say right away that we take any concerns about our games very seriously, and you will receive a full, substantive response to your inquiry.
Our platform offers more than 8,000 games from dozens of providers and aggregators, and we continuously check that each of them works correctly. Even so, every report from players gets its own separate review, especially one as well-reasoned as yours.
We have logged your inquiry and passed the information to the relevant team and to our partners, who are already working on the case. Among other things, the review covers where the game is sourced from.
Please keep the video recordings you mentioned. We may need them for a more in-depth review, and we will contact you to request them if so.
We understand that you want specific answers to your questions rather than general statements. We therefore commit to getting back to you with the results of the review on each of them as soon as possible.
Thank you for bringing this to our attention. Reports like yours help us keep the platform high-quality and fair.
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