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will commit suicide, because my permanent self exclusion has been ignored by TAP TAP, I have evidence of permanent self exclusion that they ignored. I lost so much. This pain has made me decide to commit suicide.
Friend, I hope what you're saying is just a moment of desperation. I understand, unfortunately, what you're going through. Think things through carefully and calmly. Nothing and no one deserves for you to take your own life. I recently had a relapse (I'm a gambling addict) and I'm in a very bad place, but my loved ones aren't to blame. You're worth more than any money you might have lost. Please seek help and be strong. What happened to you has a solution, but what you're threatening to do isn't.
You didn't handle this matter well. He was a good friend of mine. His life was ruined. You didn't even bring the other parties to the dispute. He had suffered an injustice, and he brought it to you because you were his only hope. He presented evidence, and you simply dismissed the case.
Hello, your post is obviously based on strong emotions. May I instead ask you for facts, please? I for example, have no idea what is going on, but I see you are very concerned.
Can you share the complaint details, please?
I do not want to be mean, but lawyers are more suitable to defend people from injustice. We are mediators.
You didn't call 188Bet/taptap at all. You saw Rey01's conversation in his complaint, where he provided ample evidence. And you keep asking for more evidence, even though he clearly has valid evidence showing he's trying to protect himself from the gambling activities 188bet/taptap is issuing.
You should have called 188bet/taptap to attend instead of closing the complaint, he suffered losses of more than 100,000,000 USD

The casino issued a permanent self-exclusion form on their website. He completed it and received an approval email. However, the casino violated the terms by changing jurisdictions. So, the casino used that as an excuse to allow him to play again. But you asked for proof of the form violation. He has provided the final result in the form of a permanent self-exclusion approval email. But you keep asking for more proof?
You should help him get what he deserves by presenting 188bet/taptap.
Instead of closing the case, he had very strong evidence: a verified email from the casino. A player trying to protect himself. He suffered significant losses. When his account was reactivated, it caused him to relapse.
I don't understand why you haven't brought in 188bet/taptap to clarify this issue. He's a player who completed KYC and all the necessary procedures.
Just look at Natalie's last reply. The player simply did not provide what was necessary to continue with the case.
Our team has dealt with thousands of such cases, and we have our own procedures. If the player cannot provide what is necessary, unfortunately, this is the result. 😕
The email received is strong evidence that it is an agreement. Don't you understand about evidence?
You're acting like a judge, not a mediator. Let the casino explain why the problem occurred. Inviting them is the best approach. A mediator needs to present both parties, no matter how small the evidence. You appear to be protecting the casinos.
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An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
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