Hi everyone. I wanted to ask if anyone has had a similar problem with self-exclusion in SilverPlay.
In my case, when I requested self-exclusion via chat/support, my account wasn't closed immediately. Instead, I was directed to send an email to a different address. During that time, the lack of an automatic block allowed me to give in to impulse and continue depositing and losing money.
I currently have a closed complaint here at Casino Guru marked as "Unresolved" (with a penalty for the casino), and I have already formally escalated the case to the Anjouan Authority. However, I have not received any further response from the casino.
Has anyone who has experienced a Responsible Gaming violation with this operator managed to get a refund or received any response from the regulator? I would appreciate it if someone could share their experience or how the process went for them.
