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Of course they stop answering when they're not right!!!
2 months ago today i begged casino guru for help and all they do is protect 22bet!
no outcome to the complaint and no money!
no money to continue my medical treatment for addiction!
everyone beware! Don't play and don't complain here, you'll only waste your time!
Claro que deixam de responder quando não têm razão!!!
faz hoje 2 meses que implorei pela ajuda do casino guru e só protegem a 22bet!
sem desfecho da denúncia e sem dinheiro!
sem dinheiro para continuar o meu tratamento médico sobre a adição!
cuidado a todos! Não joguem e não reclamem aqui, só vão perder tempo!
I’m really sorry you’re feeling this frustrated and overwhelmed.
However, I need to correct a few things for the community, because what you are describing does not reflect the actual situation:
Your complaint is still open and actively being investigated. It has not been closed, and it has not been decided yet. That is why there is no outcome and no payment at this stage.
Casino Guru is not "protecting the casino". Our role is to examine the evidence, verify the timeline, and make sure the responsible gambling request is assessed correctly before any conclusion is reached. That process takes time, especially in complex cases.
I understand how difficult this is for you, but posting accusations and repeating the same statements on the forum does not speed up the investigation and does not change the outcome.
As soon as the complaint reaches a conclusion, the result will be published for everyone to see.
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