Vulkanvegas website they don't pay

Dear,

If anyone can help me, I would be very grateful!

I recently made deposits on the site: https://vulkanvegas3.com/pt/weekly-bonus, the money drops instantly, I managed to earn 1,000 reais within the platform, but now I can't withdraw the money, I've made more than 10 attempts of withdrawals is always rejected, support does not tell me what is being done wrong, I have KYC verification already.

I feel cheated, I would like to know if anyone has already managed to withdraw?

Is anyone having the same problem? where can we report this site, as it is deceiving users, they do not pay correctly and do not help

Hello there,

I'm sorry you're facing such an issue. What I found most severe is the lack of communication.

However, I would start with the bonus you took. Is there any maximum cashout amount applied to this bonus? Have you already fulfilled the wagering requirements? Have you met all other conditions mentioned in the promo?

Maybe you can try a different payment option.

But first, I want to make sure that all bonus conditions have been met.

Kindly let me know.

Good morning!

Yes, I meet all the requirements, the bonus value has already been to the real value, available for withdrawal, I already have all KYC verification, documents...

First attempt was via pix, they canceled the method

the other attempts were via transfer, claiming that I filled in the wrong data, but they don't say what's wrong so I can correct it, very strange.

Now I tried another means of transfer, I'm waiting, but the support is terrible, I hope to be able to withdraw my earned money fairly.

If the 3rd attempt fails as well and they won't explain what you did wrong, you should consider submitting a complaint. I believe that even if you added wrong data, they should help you submit the withdrawal correctly.

I'm going to complain to those who their support doesn't help, they always give the same answer, or they ask to wait, they say that the process is done by the financial sector...

I have already opened an incident report, already losing hope of receiving this amount.

Deposits are approved instantly, a matter of seconds, but withdrawals are all rejected.

I have proofs, pint., chat all filed away, the site is not honest.

Hello!

You can submit the complaint via our resolution center, just click this link, please:

https://casino.guru/complaints/create

I think that you could use further help. Sadly, it does not seem you'll be able to solve this issue with the casino's support. Allow us to help you if possible.

Dear I couldn't I opened a complaint through this site there!

It's been more than two working days on the site> https://vulkanvegas.com/pt, they really don't pay, it's a fraud, it's deceiving users, be careful, don't put money there, see the evidence in the images...

it was requested on 7/9/2022, today is 7/14/2022, status still remains the same, I see what support says

This site is boring, take it down ... Report

I'm wondering, why did they reject the other withdrawals via bank transfers?

Also wanted to know, did you see the support response....

The deadline has passed, my documents have been verified by them

I'm also concerned that you weren't able to create a complaint.

Could you kindly try this link, please?

https://casino.guru/complaints

Let me know whether you were successful, thank you.

See the email I got from them

Oh, it's approved that the site is a fraud, people be careful don't put money

"Your withdrawal request has been cancelled.

As per our AML policy, you are required to make a deposit using your chosen payment method before submitting a withdrawal request.

Please contact our Customer Service team for more detailed information.

Transaction ID: d569d49a-c03d-4d4d-8f54- 0695fc5b6a54

Value: 834.00BRL"

After several withdrawal attempts, all rejected, I changed the withdrawal method, still nothing approved. Now they inform you that to be able to withdraw the amount that was won fairly in the game, it is necessary to make more deposits, they are crazy, how am I going to deposit, without even withdrawing with you lol

I made more than 3 deposits, and no withdrawals were approved, always overdue, apologies and excuses.

I ask for someone's help to denounce the authorities.

The e-mail from them definitely doesn't mean they're scammers. If you attempt to withdraw via a payment method that you haven't used for a deposit, they'll cancel it in most of casino.

The main question is why they rejected the previous withdrawal attempts. If it was approved before, then you wouldn't face the issue with the new withdrawal method.

Daniel, if I have money to receive that was earned correctly within the site, all documents approved, everything ok, several attempts, all rejected, without help from support.

Informing that for a new deposit to be requested, so I can try a new withdrawal, are you kidding me? I don't put any more reais on this site, nor currency...

That for me is a blow! If it wasn't for already paid, I use other betting sites, like the same way it's deposit for them, the site has to pay the winnings too. The evidence is there, I don't have to keep making up lies.

I'm just telling you that I understand why they ask you to make a deposit with the new payment method (they probably need to register the payment method into their system this way), but I still don't understand why they rejected the previous withdrawals. That's what I consider as the main issue and they should tell you why they rejected it.

You are equal to the site support.

Need help! Solution

If they don't explain you why they rejected the previous withdrawals, then you can submit a complaint on our website. I can understand why you don't want to make another deposit with the other method.

Hello,

I urge you to submit the complaint, please note that we can't help you like this.

Please click this link:

https://casino.guru/complaints/create

Hello good day!

I already made the complaint there on this site ( https://casino.guru/complaints/create )

For those who see these pots, be careful, don't put your money on the site ( https://vulkanvegas.com/pt )

Site doesn't pay, support is terrible, but 30 days of withdrawals requested, more than 10 withdrawals rejected, so far I have 1,000.00 on the site, and I can't withdraw, I've lost hope, as an example, don't use the betting site.

Hello,

I'm sorry but there is no complaint to be found. Kindly check your profile section tab: "complaints":

Feel free to click the "submit a complaint" button to proceed.

Something is definitely wrong with your previous withdrawals. Please share any support or chat replay associated with this issue. Preferably by copy-pasting the text into the body of a post so it can be auto-translated to English.

my man, this casino is very strange and dishonest...a few month later I heard same situation....they do it what they want. And I don't know who will help you (