volcano vegas payout

Good day.

I have the problem that I won 500 euros and I just don't receive the money from Vulkan Vegas.

For days with the live chat writing but always the same answers.

I'm at a loss can someone help me

Hello,

I'm sorry for your issues.

Would you be so kind and paste the text from this screenshot directly to post so it can be auto-translated to English, please?

Has your account been fully verified, I wonder?

I would also like to ask you which Vulcan/Vulkan Vegas casino you play in.

Vulkan Vegas or Vulcan Vegas?

Thank you in advance.

I hear that every day.

I play on the Vulkan Vegas site and I'm verified there and I've never had any problems with my withdrawal and all of a sudden they're doing this

Well, if I may guess the conversation means that your withdrawal was already forwarded to the financial department. Am I correct, please? I can't read in German and the text can't be auto-translated.

Kindly note, that we allow casinos 14 full days for processing the withdrawal. May I know when did you submit the withdrawal and in what status is it now, please?

Yes, unfortunately I can't translate it into English because it's a screenshot.

Exactly they sent a request to the finance department regarding the payout.

The payout was confirmed to me on 09/10/22 and the second on 09/11/22.

But I keep hearing the same thing and I'm told over and over again that I should get in touch the next day.

I have read the legislation on the site and it is also clearly stated that they pay out 0-500 worth withdrawals within 2-3 business days and take 500-5000 /5 business days

Hello,

I would like to help you, but only the casino can say what is causing the delay, I'm afraid. I would guess that the financial department is quite busy now. Honestly, I would like to know in which casino this problem occurs, because there are two casinos with almost identical names but very different reputation scores, I want to check recently submitted complaints, hence I need to make sure about which casino we are talking about.

Can you check those links (Vulkan Vegas or Vulcan Vegas) and let me know, please?

Thank you.

I know it feels wrong but seems like the financial department is in delay and the chat operator can't provide an estimated date. I'm sorry, I can only guess.

It is this Casino Vulkan Vegas without C

I know it can sometimes be that there are delays, but not as long as I am constantly being told something else

Hello,

that's great that you chose Vulkan Vegas Casino, however, I still can't read in German, hence I do not know what is written in those screenshots.

Can you tell me, please?

It says they are waiting for the Treasury check and it may take a few days.

The process is theoretically complete for them, but I have informed them that the process is not complete until I have received the money.

So now waiting for the feedback from the finance department.

Hello,

I understand now, thank you for the explanation.

Well, as I mentioned we allow casinos 14 full days to proceed with the withdrawal. The reason is that sometimes casinos run some extra checks. I can understand that you may see that as a kind of unnecessary delay, but casinos just have to make sure that everything is legit.

Feel free to submit a complaint if you think you need help, but we will wait till the 14th day, I'm sure.

Yes, I will have to be patient.

6 days are already over.

Just understand that I have paid the same amount several times and there have never been any complications from it and I received my money within 2-3 days even on a Saturday and Sunday I received the money once.

Yes, that's clear, these are the biggest scammers - the balance changes constantly during the game! I would suggest just suing! LG

Yes, I'm also skeptical in this regard, but I'll wait 14 days and everything else will then be initiated, and I've already organized a lawyer.

Then it's really fat billed first

So now it's been more than 2 weeks and I still haven't received my money, they sent me some checks that said it was paid out and now I want to put the problems on my bank.

Please don't play on the Vulkan Vegas site, they totally rip you off and it's a shitty agony to run after your money