Ok thanks for the info I've never done chargebacks so I don't know how to do it..😕
Edited
Automatic translation:
xbigguyxxx
mulattis
Diamond
mulattis
11 months ago
Ok its easy you can do them on your bank account/app or call the bank
Automatic translation:
mulattis
xbigguyxxx
Platinum
xbigguyxxx
11 months ago
I dont know if it Will give me problems Iam from Sweden i dont know if it works?
Automatic translation:
mulattis
Platinum
11 months ago
Is there any Swede who has had a chargeback from the bank and knows how to proceed?
Edited
Automatic translation:
xbigguyxxx
mulattis
Diamond
mulattis
11 months ago
Ok just try it everyone else has been fine 👌
Automatic translation:
mulattis
xbigguyxxx
Platinum
xbigguyxxx
11 months ago
ok Thanks, so have you been refunded from many mearchant?
if yeas could you please tell me?
Automatic translation:
wafflefrog
mulattis
Silver
mulattis
11 months ago
I found instructions on my banks website. "How to file a complaint related to your payment card".
I had my bank reach out and ask for more information, why I want money to be refunded and did I order something from merchant. Just replied I do not recognize the merchand and have not ordered or received anything from them. Little bit scared, wish me luck!
Automatic translation:
mulattis
wafflefrog
Platinum
wafflefrog
11 months ago
Ok, fingers crossed for you.
Please update how it went when you get an answer.
Automatic translation:
xbigguyxxx
wafflefrog
Diamond
wafflefrog
11 months ago
Ok I never did mine that way I told the full story but others have done so and been ok good luck !
Automatic translation:
Danixxx
Thisisbs
Diamond
Thisisbs
11 months ago
Hi can yiu kindly help me , ownr said there looking into it for me , how long after this did you recive your refund please
Automatic translation:
Danixxx
craigtay9989
Diamond
craigtay9989
11 months ago
Hi Craig could you kindly help me please Ownrwallet replied stating they are looking into it , how long did you wait for refunds please mate, thanks in advance also
Automatic translation:
Al1nu7zu01
Platinum
11 months ago
Any info about them?? Vppncoe
Automatic translation:
Danixxx
boots2024
Diamond
boots2024
11 months ago
Hi did you get refunds from them ? They shut me down
Automatic translation:
Lookforanswers
Bronze
11 months ago
Anyone have any info for these companies please? Thank you so much in advance!
Pix (Edinburgh)
Global Stride Ltd (London)
Nframe (Krakow)
Floxyhealth (Prague)
C-Ramp (Warszawa)
Automatic translation:
Player0007
Lookforanswers
Diamond
Lookforanswers
11 months ago
I wrote to the bank requesting information about the payment processor for Floxybeaty from Prague.
Automatic translation:
Romi
Community & Complaints Administrator
xbigguyxxx
11 months ago
Sorry to hear about Radka hope he gets well soon !
Automatic translation:
11 months ago
Thank you. I hope she will as well.
Automatic translation:
mulattis
Danixxx
Platinum
Danixxx
11 months ago
i got this from them 🙁
can i do something more?
Thank you for getting in touch.
Nomupay is a payment gateway provider and we do manage funds on behalf of merchants. Therefore we unable to process refunds directly.
If you wish to request a refund, we advise you to contact the merchant you purchased from directly. They are the only party who can issue a refund.
Alternatively, if you are unable to resolve the matter with the merchant, you can contact your bank to raise a dispute regarding the transaction.
We hope this helps point you in the right direction.
Which fake merchant did you contact Nomupay about?
Automatic translation:
Player0007
mulattis
Diamond
mulattis
11 months ago
They cannot just shift responsibility to the merchant. As the payment processor, Nomupay is accountable for onboarding fake merchants and masking transactions under false MCCs