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HomeForumGeneral Gambling DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 792)

3,663,354 views 19,877 replies |
2 years ago
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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wafflezoo deleted the post
6 months ago

Can someone help me? I can't find anything about them, and if I find one, they don't have an email address.


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Automatic translation:
wafflezoo
6 months ago

Ombudsman, other alternative is small claims court (if it's under £10,000)

However if it's over £10,000 you can do in batches if different rejections for raising chargebacks.

Badger23
6 months ago

Not heard final outcome yet, they’ve closed my account and taking days to respond to my email asking for an update.

6 months ago

Got to love MyStake - that's 3 emails in 2 days from Compliance Agent Catherine! 2 of them say exactly the same thing and point to their "refund policy" and their terms and conditions. They are utterly delusional - do not care about threats from Mastercard and Europol and claim that it's not their problem and that of their "third party merchants".

M.414
6 months ago

nice, was this direct or through your bank?

xbigguyxxx
6 months ago

What's happened to that Jim? He has been permanently banned on here twice now. Strange

Someone.Else
6 months ago

Through the bank (revolut)

61 went to chargeback

6 have now been refunded

59 to go

89 that were rejected to take to Ombudsman

I won't stop until I've every £1 back, and these scum bags lose Visa and Mastercard as payments for their shitty scam sites.

Ho Ho Ho


Edited
Gamblur
6 months ago

What evidence or arguments did you present to the FOS to prove that Revolut failed in its duty of care regarding the transfers to Falcora Finance?

Anonymized916
6 months ago

Ok im not sure he never did anything wrong I never knew he was gone !

xbigguyxxx
6 months ago

Clicked on his profile says permanently banned. Wondered why he went quiet.

Anonymized916
6 months ago

I initially had a claims management company involved so thought they would be more helpful and assist in constructing this so maybe I didn’t do enough, I’m not sure.


I sent the FOS other countries Government warnings about Santeda Group casinos, chat logs where the casino was initially denying affiliation with Falcora Finance and how this pointed to something more sinister going on as well as them being unlicensed. I provided several chat logs between myself and Revolut where they said they would recover my funds then later backtracked and refused to confirm progress of funds recovery, where I asked them for help blocking these payments repeatedly as I have a gambling addiction and lost so much money. Also, links to Falcora Finance’s Terms which state gambling is forbidden despite them being a well-known intermediary payment provider for these unlicensed casinos. I explained Revolut never checked in with me about these payments despite being aware of my gambling addiction and vulnerability and allowed me to lose 20k in one night.


I’m guessing maybe I didn’t structure my argument as well as I could have but still shocked at the outcome as the investigators referred to the payments on night I lost 20k as ‘small payments’ that wouldn’t warrant attention from Revolut. I sent links and screenshots to back up everything I said too.

Edited
Anonymized916
6 months ago

Ok im not sure he either done something or asked to leave it i would say mate

Gamblur
6 months ago

It's always going to be tough against the bank given the nature of payments. App fraud scheme is only way but soon as gambling is mentioned it becomes extremely limited to get a positive result. I wouldn't give up tho

6 months ago
Gamblur
6 months ago

Would you be interested in emailing me? There are now 7 people, genuine people who are sharing help and information and we are determined to challenge this complete scam, get our funds back and force change.

[email protected]

6 months ago

It's always going to be tough against the bank given the nature of payments. App fraud scheme is only way but soon as gambling is mentioned it becomes extremely limited to get a positive result. I wouldn't give up tho

6 months ago

No it has to be

goods/services not received or they throw it out.

The legal argument which is correct is, no goods services have been received from these merchants,

Go down the fraud route they just shut you straight down, and say sorry but you confirmed the payments there is nothing we can do.

As for gambling, this isn’t gambling. Gambling is a game of chance where you can also win and withdraw your funds.

This is not gambling, it’s pure scam and set up to rinse everyone that uses them.

M.414
6 months ago

Not sure you quite understand. Falcora finance is faster payments. App fraud is the only way if going through the bank.

Anonymized916
6 months ago

Apologies I thought you were talking about visa/mastercards

I get you now

M.414
6 months ago

Goods not received is easy to chargeback when using visa mastercard. It's the bank transfers that need attention.

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