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HomeForumGeneral Gambling DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 767)

3,646,349 views 19,828 replies |
2 years ago
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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Lisamac
6 months ago

I have contacted them directly. See if we get a reply. Doubt it though

Anonymized881
6 months ago

Yes, I also did not find anything more.. I raised the issue with an Italian bank where I have already had 3 other complaints, once the procedure is entered if everything goes well, after not even 20 days they refund you the money in advance and after 45 days if the outcome is positive it ends here otherwise they ask you for the money.. luckily I have always had a positive outcome, with them I will also do TRND soon

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daradda
6 months ago

I always find that the temp refund either forces the merchant to refund or not falsely claim it was delivered. Chase taking too long is a huge risk I think.

wafflezoo deleted the post
Anonymized954
6 months ago

Will you keep me updated? 😊

Lisamac
6 months ago

Of course

wafflezoo
6 months ago

One of my merchants accepted the chargeback 20 days ago. Sent me an email yet Revolut won’t give me the funds and want me to wait 50 days

Anonymized881
6 months ago

I tell you that with this bank, last year, I raised a complaint against skingmagnate, the bank after 15 days gave me my money back, after 45 days they wrote to me saying that the merchant had sent them an invoice.. I replied that obviously it was false.. that's all, they didn't ask me for anything back

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wafflezoo deleted the post
wafflezoo
6 months ago

Banks are awful for this kind of thing. They know it’s happening but then don’t help you afterwards despite miscoding being illegal

6 months ago

Did anyone ever have any joy with Digikey? Can see some details on the forum but zero response from them

Anonymized954
6 months ago

Brilliant find.

Anonymized881
6 months ago

Digikey don’t reply at all mate. Even on chargebacks they don’t respond you have to wait until it expires to get the money back.

Dustyd
6 months ago

Sound - I found something 11 months ago on here they refunded someone but assume they like others thought best off not doing it directly. I will just raise it with bank, they are looking at one from them but didn’t realise I have 3 from them no major issue

Anonymized881
6 months ago

Yeah I think most companies now just won’t respond in the hope people don’t go the route of chargeback or the hope they don’t know how to. There’s been a rise in false recipts being made by the looks of it aswel. I’ve just emailed that Feeldate.com let’s see if they respond.

Dustyd
6 months ago

I remember reading on trustpilot that one the companies was responding that as soon as they see chargeback they won’t respond, not sure what that achieves apart from a full refund to us. Luckily Barclays have gone incorrect MCC for me so that will do less chance of comebacks especially if they don’t respond. Waiting on nearly 30 refunds across Chase and Barclays.

Dustyd
6 months ago

Iv managed to find 99.9% of the merchants. Just a couple left im struggling with.


PXL is one

Anonymized954
6 months ago

Yeah man, terrevers I’m struggling with so that’s had to be a chargeback.


E000348 I’m still struggling with. It would be nice to know the merchant codes used with them but my bank won’t tell me.



Anonymized881
6 months ago

Yeah, it’s mainly because if they respond they are accepting they are acting illegally. But if they don’t respond they can just say they didn’t notice the chargeback email.

6 months ago

Dear Support,

I am writing to formally request a full and immediate refund of funds deposited and/or lost on your platform, which I believe were obtained under deceptive, unfair, and potentially unlawful circumstances.

It is clear that your platform operates under a license issued in [Curaçao / Costa Rica / Anjouan] yet actively accepts players from the United Kingdom, without holding a UK Gambling Commission license. This constitutes illegal remote gambling under Section 33 of the UK Gambling Act 2005. By offering gambling services to UK consumers without legal authorisation, your company is violating UK law and is open to regulatory and legal sanctions.

I am currently initiating the following actions:

Reporting this operation to the UK Gambling Commission, Action Fraud, and the National Crime Agency

Filing complaints with:

The Curaçao Gaming Control Board and the Ministry of Finance (if Curaçao-licensed)

The Directorate General of Gaming in Costa Rica, via the Ministry of Finance (Hacienda) (if Costa Rica-based)

Anjouan Gaming Board or Comoros Financial Authorities (if licensed under Anjouan)

Requesting revocation or review of your license based on cross-border regulatory violations and consumer fraud

Notifying Interpol and Europol's Cybercrime Centres, particularly given the transnational nature of the alleged violations

Legal options currently being pursued include:

UK Civil Proceedings for restitution under:

The Consumer Rights Act 2015

The Consumer Protection from Unfair Trading Regulations 2008

UK Misrepresentation Act 1967

Legal consultation for initiating a Letter of Request (LOR) to authorities in Curaçao, Costa Rica, or Comoros for the purpose of legal cooperation and financial restitution

Filing an OECD Complaint via the National Contact Point (NCP) in the Netherlands (for Curaçao cases) concerning violations of international consumer protection standards

Reporting to the Financial Ombudsman or Data Protection Authority if GDPR violations (e.g. unlawful use of personal data) have occurred

If I do not receive written confirmation of a full refund within 7 calendar days, I will proceed with the above actions, including full publication of your platform’s conduct across consumer watchdog websites, social media channels, and online casino scam tracking services.

This is your final opportunity to resolve the matter amicably and avoid regulatory exposure and legal proceedings across multiple jurisdictions.

Sincerely

this is template you can use for casinos if needed by the way.


I have one for crypto casinos if anyone wants me to drop that

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