Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 725)

Good man😜

Hi there, thanks for your message and for sharing your experience.

In my case, I believe the "incorrect MCC" argument wouldn’t work because Banco Santander already categorizes these transactions as gambling. The real issue is that the casino (Wazamba) is not licensed in Spain and has been officially blocked by the Spanish government (DGOJ), so it’s clearly illegal here.

Also, my funds are still retained within the casino, and I can no longer access them because the website is blocked in Spain. Despite all this, the bank denied my claim, stating that the transactions were "voluntary".

I feel tricked and mistreated because they’re ignoring the illegal nature of the operator in my country, as well as the fact that I’ve been legally self-excluded from gambling since 2020. It’s extremely frustrating that this wasn’t taken into account.

Thanks again for the support — it helps to know others have been through similar situations.

Just keep at it really ! get all your points across I do not know too much about the Spanish laws though but keep fighting do not go away and exploit anything you find that is not right..

Thanks so much for the encouragement — it really means a lot.

I will definitely keep pushing and highlighting everything that’s wrong with how this has been handled. Even if the laws in Spain are different, I know for sure that this operator is illegal here, and I’ve been legally self-excluded since 2020, which should’ve been respected by both the casino and the bank.

I’m actually claiming around €17,000 in total, and I have many laws that back up my case, including the Spanish Gambling Regulation Law and consumer protection laws. Also, according to Mastercard’s dispute policies, I have the right to claim a refund because these transactions were illegitimate and the operator was illegal.

I’ll take your advice and won’t back down. I’m also keeping a close eye on every mistake or inconsistency in their responses — anything that helps strengthen the case.

Appreciate the support!

No problem yes that is how you do it fight really and wit best of luck !!

I hope you’re doing well. I wanted to ask if you were also with Banco Santander when you experienced your issue, and if so, how much money you managed to recover from them? Additionally, could you share how long it took for them to process the refund?

I’m currently in a similar situation, and any insights from your experience would be greatly appreciated.

Thanks in advance for your help!

Best regards,

Daniel 

Hi there no it was not Santander but they are terrible ! I worked for them years ago and just paid off two loans it takes ages you get letters a month late and customer service is poor

Thanks for your reply! I appreciate the insight. Could you share how much money you managed to recover and how long it took for the process to be completed? I’m curious to know how long it might take in my case.

Does anyone know who these payment processors are?

Zpaympf*

Spaympf*

Thank you

E000480 swipes.eu

refunded me when I went direct within 24hours.

anyone won against Terrvers?! Need information regarding them if they respond.

webmosaic do they also refund?

Terrvers does not respond, I will raise the issue with the bank next week

Lakita, have you received any response?

I am still missing "MPOU wallet topup London GB" can anyone help?

Would anyone be able to help me with what to email back regarding this I received? I have disputed based on goods not received. The merchant is Cartflow Limited Nigeria, cartflowlimited .com actually redirects to Magic Red when searched. Any help would be greatly appreciated.

Hi Daniel - can I ask what merchant shows up on your bank statement for wazamba please?

30/35 gg per visa, 50 circa per Mastercard

Robbie - can you tell me exactly what you put on the bank and credit card dispute forms please

mine are asking for proof of what I ordered and dates the good should have been with me

there are lots of different individual transactions that I’m disputing

with Starling, Fluid, Lloyds and Capital one

TRRVERS

TERRVERS

D-SVCL

DESERLTD

RAIDRIAL

NIKOTPF*21MASTERY