No, do them manually, find out what the merchant is selling, send the merchant an email. " where is my order", raise goods not received. Submit email to monzo saying that screen went blank after order.
Automatic translation:
Andymac048
Silver
1 year ago
Have you seen the mcc I mentioned, do you know the merchant
Automatic translation:
Martin61
Andymac048
Gold
Andymac048
1 year ago
Do not mention incorrect mcc code. Just say goods not received!
Automatic translation:
Andymac048
Silver
1 year ago
Ok mate, so when I made my deposits I had to confirm the transaction on the app, does this matter
Automatic translation:
JosieRosie46
Martin61
Platinum
Martin61
1 year ago
Can I ask which merchants you had with them before they lease Martin?
thanks
Automatic translation:
xbigguyxxx
Andymac048
Diamond
Andymac048
1 year ago
If chargebacks are raised you win them all no reply mine were incorrect mcc
Automatic translation:
Martin61
JosieRosie46
Gold
JosieRosie46
1 year ago
All where niko*tpf
Automatic translation:
Martin61
Andymac048
Gold
Andymac048
1 year ago
No, it doesn’t, as "you ordered goods" and you haven’t received them. The merchant cant prove that you ordered anything from them.
if the merchant replies with the usual nonsense just crop their reply before submitting to monzo
Automatic translation:
Andymac048
Silver
1 year ago
Just googled the mcc Code I mentioned and it comes up as merchant of magic which is based in Southampton surly that can’t be right
Automatic translation:
Martin61
Andymac048
Gold
Andymac048
1 year ago
who is the merchant?
Automatic translation:
Andymac048
Silver
1 year ago
Smpaypf maginc
Automatic translation:
Andymac048
Silver
1 year ago
So last question, by saying no goods received are we being fraudulent?
can we get in the shit
Automatic translation:
Martin61
Gold
1 year ago
Did you received anything from maginc??? No? Fraudulent is that freaking company who money laundered. No you’re not. As you have not received anything from the company on your statement you are not fraudulent lol.
Automatic translation:
Martin61
Andymac048
Gold
Andymac048
1 year ago
If it was bank transfer, forget about it. Mine were card payments.
Automatic translation:
Andymac048
Silver
1 year ago
Yer mine too
Automatic translation:
Andymac048
Silver
1 year ago
New question for the group how do you get round providing documentation during the dispute process, I currently can’t find the correct merchant to email and ask for a refund
Automatic translation:
Jimbib87
Silver
1 year ago
Anyone recommend how to reply to this?
Automatic translation:
xbigguyxxx
Andymac048
Diamond
Andymac048
1 year ago
I just told them the true story from the start so did not need to send anything they raised them all for me
Automatic translation:
JosieRosie46
Jimbib87
Platinum
Jimbib87
1 year ago
I got the exact same response from them. They seem useless.
I went back with this. Not had a response back yet however
Automatic translation:
xbigguyxxx
Jimbib87
Diamond
Jimbib87
1 year ago
Tell them that is nonsense raise a complaint send details of the terms breach for mastercard rules its transaction laundering im sure there is loads of letters on here to use as well