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HomeForumGeneral Gambling DiscussionQuestion about Gambling websites with Curaçao license using incorrect Merchant Category code

Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 550)

3,644,102 views 19,824 replies |
2 years ago
A little warning here for the CG Community: Casino Guru is an open platform where everyone is free to share their thoughts and opinions. We believe in free speech and try to be as non-restrictive as possible. That said, please remember: just because something is posted on the forum doesn’t mean Casino Guru agrees with it or endorses it in any way. We’re really happy to see players engaging in conversations, debating respectfully, and having fun doing so! That’s why we created this platform. However, we’ve noticed a growing trend – not just here, but across other platforms too – where some players, after losing money fairly in a casino, look for ways to get those funds back through their bank or payment provider, often by filing chargebacks or making false claims. We’d like to warn you: this behaviour is not only unfair – it’s also very risky! We’ve already seen and heard stories (here and elsewhere) of people who got into serious trouble trying to go down this route – including closed casino accounts across multiple platforms, closed bank accounts, debts, and even lawsuits (attempted fraud). Attempting fraud or misrepresenting the truth to a bank or provider is never a good idea and could have lasting consequences. So here’s our friendly appeal to all Casino Guru community members: Stand up against unfair and dishonest casinos. Use our Complaints Resolution Center if you need help – you don’t have to fight alone. But please don’t try to get back money you’ve fairly lost. It’s simply not worth the risk. Thanks for being part of our community – and have a great day!
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babsbh
8 months ago

Ico

Stash9
8 months ago

People need to start reporting these puppets to the relevant authorities

[email protected]

[email protected]

Curaçao under registration number 151296. Their registered address is Zuikertuintjeweg Z/N, Zuikertown Tower, Willemstad, Curaçao.

Additionally, Santeda International Limited, operating as the EU-EAA representative of Santeda International B.V., is registered in Cyprus under registration number HE406761. Their registered address is Patrikiou Loumoumpa, 7, Block A, Flat A13, 7560 Pervolia, Larnaca, Cyprus.

These are the email address for GDPR protection for Curacao

Also report them to action fraud for AML under the santanda international group

did you request a full GDPR request failure to provide full access request is a violation if you have also contact lawyers in Curacao they operate on no win no fee

online casinos are required to keep records of all third-party payment providers they use when processing player deposits. This is part of the regulatory and compliance requirements they must adhere to, especially regarding anti-money laundering (AML) and know-your-customer (KYC) laws.

Regulatory authorities, such as the UK Gambling Commission, Malta Gaming Authority, and Curaçao, typically require online casinos to:

• Maintain detailed records of all transactions, including deposits and withdrawals.

• Keep track of the payment methods and third-party providers involved in these transactions.

• Ensure the integrity and security of financial transactions to prevent fraud and money laundering.

• Be able to provide transaction data upon request from regulatory bodies.

These records must be stored securely and available for audit purposes to demonstrate compliance with financial regulations

Make sure you put all relevant address in to action fraud as they send all details over to the national crime Agency in both countries

8 months ago

Can someone help me with an email address for Creativestudio, London, 4LZ?

Thank you

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Agora
8 months ago
Anonymized839
8 months ago

Thank you very much🙏🏼

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bigbeef
8 months ago

Yea man you and me both. Just know you're not alone and I get the struggle. We'll make it out of this. Try and rid of the anxiety that the bank will pursue you. If the casino you used was offshore, there's virtually no chance they'll try and get you for criminal charges. To put you at peace of mind, just look up the countless threads on reddit of people complaining that their chargeback (for fraud) got denied, although for legitimate reasons. A staggering "0" out of the 10 threads I read up on say anything about getting charged for "making a false fraud dispute". It simply just ends with a denial.

I would also like to add, when I disputed my claim via phone with USAA, the lady literally said "if we find the dispute is invalid or wrong, we will then message you that we will be debiting the provisional money out your account". I honestly think it's that simple. As long as you're not constantly spam charging back absurd amounts of money at a time, you're not going to face any criminal charges for it.

Edited
Anonymized839
8 months ago

Can all online casinos operate in the UK?

In Spain only those who have a qualifying title (legally)

Edited
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8 months ago

My original complaint went to the casino and they've responded 2 months later. They've swerved the whole complaint just saying I'd registered knowing the risks of gambling. Not acknowledged the 3rd party mcc incorrect coding at all. They have offered to refund the amount deposited in January though which is peanuts as I'd come to my senses by then.

Snowyhill84
8 months ago

I’m glad they’ve refunded you for Jans deposits, I’m getting absolutely no where with Velobet so looks like a chargeback is needed with the bank

JosieRosie46
8 months ago

I spent 8000 in December. 150 in January 🙈

Snowyhill84
8 months ago

Well of course they’ve only refunded Jan 😩😩 Which casino was this that you managed to get at least some funds back from?

Curritokira
8 months ago

No it is the same here only Uk licensed sites can operate legally.

Anonymized839 deleted the post
Anonymized839
8 months ago

Might be worth submitting multiple complaints all together, will get their attention more i think

8 months ago

Has anyone else randomly received password reset emails from santeda casinos today? My accounts have been blocked for over 18 months but received 4 this morning already from Malta company inplma.com

Anonymized954
8 months ago

I got them a while back they are probably looking at the old accounts or possibly have sold details on dark web and someone is trying to get in

Anonymized954
8 months ago

I just did, for two casinos. My accounts have been blocked as well some time ago.

8 months ago

Has anyone else randomly received password reset emails from santeda casinos today? My accounts have been blocked for over 18 months but received 4 this morning already from Malta company inplma.com

8 months ago

Yes I have on accounts that have been closed forever!!

Anonymized839
8 months ago

Hello 🙏🏼 I received an email with an error that the email could not be delivered. Have you had any experiences with them? I'm actually desperate and don't know what to do. Thanks for the reply ♥️

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Agora deleted the post
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