Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 410)

Because I thought I could recover the money I had lost.

I wouldn't hold my breath on getting a response from destream usually they won't responsed or he will respond with You donated to a content creator.Just to forwarn you He is not a very nice man.I don't know of anyone who has recived refunds of this merchant .I reported this merchant

He’s horrible isn’t he. My bank is raising chargebacks I think so I’ll update!!

I saw that someone had success but that was earlier on in the thread! I won’t hold my breath.

I had success with destream but the transactions were made through dimoco payments which handled the refunds. I tried contacting destream directly and they just told me to send my documents and then never answered.

I also had success with quickbit around a year ago. I live in sweden and complained to their chat support several times and I sent a formal complaint to their email. I stated the mcc miscoding as well as some swedish consumer laws. Didnt get a response and had partial refunds.

Hi just wondering if anyone had any updates after going to pre arbitration ?

So is it reasonable to chase or not? You are saying the first sentence then telling me. How to claim. I am not sure which is what!

Does anyone have any luck with KTM or Mastertools in getting a response/refund from them?

Update: I went to the Citizens Advice Bureau and was honest, but the lady was extremely rude to me. The moment I mentioned I had a CIFAS marker, she completely lost interest in helping me and just told me to look for banks on the high street.

Anyway, as I'm digging deeper into CIFAS, I have one question: Is it possible that Wise didn't give me the CIFAS marker, but rather the actual merchant reported me? Obviously, the casino can't do it directly as they're not UK-based, but what about the merchant serving them?

do you have KTM contact info?

I’m not entirely sure on that, sorry. Have you asked Wise? Since you got your money back it seems weird.

In my opinion, a positive FOS decision is nothing short of a miracle. In Germany, complaints relating to illegal gambling are regularly rejected. However, lawsuits against the providers are successful.

Why does the FOS reject a complaint or why does it agree with the bank?

Transactions are usually secured using the secure method, 3D-S or verified for VISA. This function is a protective function for the cardholder to avoid fraudulent transactions. When confirmed, the bank assumes that everything is OK with the transactions. After confirmation, the cardholder has usually received something in return, the credit in the casino. Everything that comes after that is a civil dispute. These disputes are usually settled in court; it is not the bank's job to judge this.

Another important point is the following:

If a card payment was verified, then the bank would be liable in the event of a chargeback. If the transactions were paid without verification, the merchant is liable.

However, the bank cannot be held liable because it cannot foresee that the transactions are intended for illegal gambling. The bank does what you want, sends the payment to provider XYZ. The ombudsman only assesses whether the bank made a mistake, but it did not, because you sent the payments in a verified manner.

You all won’t believe this but a casino I requested a Responsible Gambling refund from actually called the ambulance on me because I said the debt gambling had left me in caused me distress. I’ve never been so mortified in my life answering a call from 111. I didn’t mention self-harm or anything of that nature, made no threats, just said that I was stressed and not sleeping well. I think they wanted to embarrass me perhaps. Sorry, it’s not really relevant to this thread but just wanted to vent.

I haven't received my money back, and my Wise account is blocked. I can't get hold of them - when I try to access their email, it directs me to the login page, which shows my account is restricted.

I've decided to write directly to the Ombudsman as it seems easier. Hopefully, they can help with removing the CIFAS marker. I'll be honest with them - I'm a gambling addict and found the Casino Guru forum where loads of people just play and get chargebacks afterwards by claiming goods not received. I regret everything and apologise - I'm not a criminal.

Do they have your personal address?

The gambling company? Yes, I imagine they would from when I signed up. I’m praying I don’t have any emergency services show up at my flat tonight because I genuinely did not mention harming myself nor do I intend to.

Did you feel like it was a tickbox thing or they had genuine concerns? Of course you don’t have to say as you may not want to take yourself back there. I can definitely understand in some cases why they would do this but just feel like they are trying to make an example of me more than anything else.

I think you missed the point of this forum, while some people misuse the advice here to play and receive refunds aka 'freerolling', they are in the minority, others, such as myself, go down this route as the casino refuses to pay out winnings or refund the money deposited, essentially stealing as they're black market casinos, or have addiction issues which these offshore casinos have targeted and used miscoding MCC's etc to get around blocks they have in place when they relapse. If you gambled and lost then decided to charge back, then that puts you in the bracket of the 'freerollers'.