Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 376)

Just got this nonsense reply....

Greetings, 

Thank you for your message. 

We understand your concerns and take this matter very seriously. Please allow us to clarify our position in light of our Terms & Conditions and the applicable legal responsibilities.

Our platform is dedicated to operating in compliance with all relevant regulations, and we only accept players from countries and regions where online gambling is legally permitted. 

According to Article "Who Can Play" in our Terms & Conditions, it is the player's responsibility to verify the legality of online gambling within their jurisdiction and ensure they adhere to local laws before participating on our website.

As outlined in our Terms:

It is solely the player’s responsibility to ensure they are not in violation of any applicable laws when engaging in activities on our site.

By agreeing to our Terms, players affirm that they will act in accordance with the laws of their country of residence.

Please note that while we conduct standard verification procedures, players are required to verify that they comply with all local regulations, including those surrounding online gambling, before engaging in transactions on our platform.

In light of this information, we are unable to proceed with your refund request. 

We strive to operate transparently and in good faith with all users and are always open to addressing any additional concerns you may have. 

If you would like further clarification on this matter, please feel free to reach out.

Who from?

What was the name of the casino? Also what name showed up on your bank transactions.

Don't worry you can mention the gambling company there is no implications to that also the name of the company who took your money. just to see if I can point you in the right direction.

I understand you're facing a tough situation. Are you concerned about whether the casino is operating illegally and shouldn't be taking money from UK accounts?

Hello, yes that was actually exactly what I sent them, that regulation. And that was their response to it!

I can go back and push harder, but I’m trying to contact the merchants first as it sounds as though I’ll get more luck through them

I just reviewed the casinos, and it appears they do not uphold the gaming license issued by the Gambling Commission. The first step is to contact the UK Gambling Commission to verify their licensing status. If they confirm that these casinos lack a UK license, then it is illegal for them to accept funds from UK accounts.

You should initiate a chargeback with your bank right away. Additionally, follow the proper protocol by addressing the issue with the dispute department of the gambling company. If you don't receive a satisfactory response, reach out to the Financial Ombudsman to explain the situation and file a complaint for a refund, either directly from the casinos or PayOp, as they facilitated the illegal payments. Finally, confirm whether PayOp is regulated by the FCA (Financial Conduct Authority).

https://www.fraudadviser.com/caution-illicit-online-casino-rolletto-and-payment-processor-payop-exposed/

Who do you bank with?

No worries! The banks may not be very helpful right now, but I have important information for you. As of the new reimbursement scheme introduced on October 7, 2024, bank transfers known as PISP payments (also called A2A or ME2ME payments) are treated the same as other transactions. I received this information from the Payment Services Regulator, and I’ll be sure to attach it for your reference.

I strongly recommend that you obtain a final response from your bank. This will enable you to raise a case with the Financial Ombudsman Service (FOS), which is a free service. If the bank is found to have acted improperly, you will be entitled to reimbursement. Keep in mind that this process may take some time.

Additionally, given PayOps' questionable past, there are expert gambling solicitors who can assist you. If you reach out for a consultation, they might help you draft a letter before action. While this could incur some costs, it's definitely a pathway worth exploring. Many of these solicitors have successfully dealt with Santeda International B.V.

Stay strong and persistent; you're not alone in this. There are many others working together to hold these fraudsters accountable. Good luck, and keep me updated on your progress!

Barclays refunded over 6k no questions asked. I Might have been lucky with the agent on the phone. Edit. It was a credit card. Just explained the guy on the phone the issue. 2 days later money got refunded