Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 363)

Which bank? And which merchant? Has the bank said this or the merchant?

I will need to set up a new account and sort my chromebook out hopefully lots will get on board 🙂 may do it tonight if not I will sort it tomorrow for sure x

How have you contacted the merchants? Definitely submit the GC complaint, hopefully it'll get them shut down as they've got previous charges in Australia, Sweden and Spain for this kind of thing

Hope you get something out of them too 🙂 they're not an easy bunch to deal with

I'm up for that, i've got screenshots and a fair few emails from them, one of them denying ties with Santeda altogether, alongside screenshots of their website saying "Santeda International" on it, really wish i took a second look before i depo'd, but google made them look authentic... If there's one thing i've got to give them credit for, these "businesses" look legitimate on the face of it

Has anyone had any luck with chargebacks or any kind of refunds for deposits made via bank transfer, not just the Santeda group but any of these Curacao sites? Thanks in advance.

More chargebacks than refunds from what i've witnessed

I read an article in this. They never actually paid the charges. Google it, recent articles a few days ago on it all

I scoured this forum for the relevant email addresses (hoping they’re correct) and sent them all an individual email detailing (in short) that they’re misuse of MCC on my bank statements is illegal, and that I have not purchased anything from them, as they are typically sites not relating to gambling e.g. a crypto/NFT site that has nothing to do with GoldenBet.

I imagine they either won’t reply, or will decline the refunds. But I’ll give them 48 hours then I’ll raise I’ll go through my bank etc if they don’t reply.

I'd raise through the bank, Elegro basically say they don't care unless the banks go to them, that's generally Nikotpf merchants though, these shady companies use a multitude of third party processors, which is another entire legal issue within itself (data protection and money laundering)

Before you go to the bank though go through the thread and think about which way you want to go at them, as generally speaking as soon as some banks see gambling they generally wash their hands of it

Thank you for the advice,

i don’t think in my case it’s possible to create an angle that isn’t confessing to the gambling. As there’s 100s of transactions made over a 3 month period, so they’d easily identify a pattern and not much I can make up to cover that.

id have to hope the honesty and severity of the situation resonates with the bank, in some cases from the thread it sounds like this did happen.

and if the bank wash their hands with it, that’ll just create a bigger complaint from them. It’s one thing an offshore company having no duty of care, but a bank in the UK should, I imagine it’s pretty easy to highlight this.

I think it's a grey area as far as the banks are concerned, they should have a duty of care but when possible they'll wash their hands of it, the relevant authorities definitely should be doing a better job of cleaning up these websites. I do hope you find a sympathetic agent with them. On paper it's easy to highlight a lot of the issues but if you get an unsympathetic agent they'll just decline then forward you ombudsmen details, out of sight out of mind kind of thing, which is sadly where i'm at.

That’s awful mate, which bank did you go through? Mine will be mainly Monzo but also Santander.

im hoping I can get lucky with the merchants, if not, I’ll have to resort to the bank and then just see if I get lucky with that.

I hope these merchants reply, or give an ETA, as I’ll be anxiously waiting now to know where I’m at.

For sure. I have a complaint with Tesco waiting, over a year I sent them 3 emails of me asking them to block my card and stop me gambling and three times they didn’t do it, I’m hoping they will accept and clear my debt owed. NatWest and Santander I put complaints in and they have both raised chargebacks on my behalf that accumulates about 3k. Fingers crossed.

Chase, i wouldn't ever use them, once all this has come to a conclusion i'm actually going to close my account with them. I hope you do get lucky or hit a nerve with the merchants and get a response, i'd give them 72 hours since you emailed then chase it with the bank, screenshot anything and everything you can in the meantime, whether it be emails, accounts with the casinos, proof of KYC, everything. Organize it into folders too so you can access it more easily.

Hun I am starting a proceeding tomorrow or maybe later on this evening depending on how late it gets. Take a look at the Caracaco gambiling licence laws on CGB it has some informative information. As you played a restricted game that should not have been offered to your jurisdiction they broke their licence agreements. Have you any evidence of this game play for proof? Santeda group are the worse. I am setting up an email account so we all as a collective can bring a case against santeda group and all the casinos we have joined on their platforms and exposing them for the criminals they really are. So if you want to participate, I will need user names at casinos your locations what casinos amounts (this can be hidden from other members if requested). So forth and so on, If we come together as a collective strength in numbers the complaints will go to three organisations santeda with our intentions and also to a ADR in caracaco and then the Licencing authorities. I honestly haven't heared of anyone getting refunds from them yet even though they are completely breaking the laws of UK and their jurisdiction SMH Donbet is still trading under a jazz licence that's expired the whole lot of them are shocking.

Anyone want to be my partner in crime and helping me with this? so we have a rock solid case as we need all eggs in basket 🥚🤔😜

I’m up for it. I have ammo on these I’ve dealt with all of the casinos.

Count me in too, i'd also recommend a complaint to the UKGC aswell, as they operated to UK customers, they're legally liable in terms of UK laws