No way are they looking into it ! mine too rejected in 20 mins they are at it
Automatic translation:
Lucid_1337
Diamond
1 year ago
Same for me, every transaction got rejected in less than an hour.
Before or would take around 24h some times.
Something is very wrong here, i dont even think they look at the transactions anymore or read peoples "Evidence" they just instant cancel it and call it a day.
Automatic translation:
xbigguyxxx
Lucid_1337
Diamond
Lucid_1337
1 year ago
Im taking it to the ombudsman for sure it should be an easy win !
In the beggining a couple of the merchants payed back.
After that almost nobody. Banks have helped out som lads out but almost none.
Casino i seen 1-2 case only
Automatic translation:
mBp12
Casfan
Gold
Casfan
1 year ago
Hi Mate.
many moons ago at the start of this thing I managed to recoup all of my losses from everyone you listed there, and wintermads.
now due to the popularity of this thread I believe they’ve cottoned on a bit and are just outright ignoring unless a chargeback or complaint is raised. I was one of the lucky ones right at the start who also helped a few people.
in still out about £400 from a few random people that bank or company wouldn’t refund me so I’ve given up. I think best bet is to raise with FOS now as nobody seems to be up to helping.
yet they, alongside the merchants can manipulate transaction information to obtain funds from us!
I have really struggled to contact this company. Transactions well over 10k with them, do you have an email address? Just so I can gather some evidence for my FOS case against them. I wish you the very best and hope you get the outcome you deserve with these crooks!
Automatic translation:
BettyBetty
Casfan
Platinum
Casfan
1 year ago
I dont want to raise your hopes, but chargeback could still be an option after 8 months. It Should be calculated from when you expected to receive the order, not the actual order date… so depends on how you present the case.
Automatic translation:
xbigguyxxx
Lucid_1337
Diamond
Lucid_1337
1 year ago
They told me some nonsense about we cannot raise claims against winning gambling chips i said it was not that ! it was money lost out my account then they changed it to anything to do with gambling
Automatic translation:
boots2024
xbigguyxxx
Gold
xbigguyxxx
1 year ago
You told them it was gambling originally though?
Automatic translation:
xbigguyxxx
boots2024
Diamond
boots2024
1 year ago
Yes boots
Automatic translation:
boots2024
DynamoHarry
Gold
DynamoHarry
1 year ago
I agree with what you’ve said.
I think the only chance people in the UK have is if they used a credit card since it is illegal for these to be used for gambling purposes.
Automatic translation:
xbigguyxxx
Diamond
1 year ago
Was just thinking if you said it was gambling you could change it to never got anything ? I cannot see what difference it would make to be honest
Automatic translation:
Ldiamond23
Platinum
1 year ago
Revoult denied my charge backs when mentioned gambling,
i made a complaint and they denied doing anything so I have now sent it to FOS. Will await and see
Automatic translation:
xbigguyxxx
Ldiamond23
Diamond
Ldiamond23
1 year ago
Ok interesting please keep me updated im going the same route
Edited
Automatic translation:
Ldiamond23
xbigguyxxx
Platinum
xbigguyxxx
1 year ago
Will do!
they showed no interest at all, so it’s seems like a losing battle but will see what FOS say.
i have advised FOS that i want a refund of total amounts of £1.2k
Automatic translation:
xbigguyxxx
Ldiamond23
Diamond
Ldiamond23
1 year ago
Ok yes that is how I feel they are not helping the customer but shielding the scammers ! the FOS are usually fast on these but I got an email the guy who does it is sick just now so might not be great news