Question about Gambling websites with Curaçao license using incorrect Merchant Category code (page 199)

You’re unlucky you joined the forum late. One of my friends got £7000 back from almost 25 different merchants but they are wise to it now

Does anyone have tips on how to proceed next when the bank (Revolut) does not want to be helpful with chargeback?

They state that they have no right to contest these transactions. If I don't get it, they move to fraud and block the card.

I appealed their decision but it didn't help. I learned that I could approach the Bank of Lithuania or the State Consumer Rights Protection Authority if I was not satisfied with their decision.

The strange thing is that Revolut has helped with some refunds with the justification of incorrect MCC, gamblock and so on.

Now I'm thinking about what I can do as a Swede against these merchants in England, bank in Lithuania and casino in Curaçao. If it's even worth trying to take it further.

Still haven't found Keygo, London and some trader wants me to send selfies and ID.

Feels hopeless.

damn, it’s so annoying, it seems my only way to get my money is through the ombudsman

I got 5000 back from ombudsman but mine was on a technicality and was very lucky. If you want some advice. Any companies in Nigerian or Estonia. You can buy their company reports online for line £1. I got lots of money back directly emailing/messaging the owners. They phone numbers even become available and a lot have WhatsApp

I was honest and gave the full explanation and basically said that they miscoded gambling transactions in order to circumvent blocks (I had some at the time)

luckily I have Monzo, so I can see the merchant’s bank details and I can therefore complain to the holding account’s bank (I.e the company’s bank account provider). Don’t know if you can do the same with high street banks but might be worth contacting them to get the sort code and account number of the bank account you transferred the money to, or the address and location of the merchant if it was a card payment

interesting, good idea! i’ll give that a go, thanks mate

Good evening

how do you do this please

Can I ask what you sent in the first place I am about to go into battle with them

Any help with Parnora Lithuania, Noltiro Lithuania and Pay Assurance SAS?

For Jokabet?

I said I want a refund as you don’t allow UK players, they sent some terms and conditions, then I sent the previous email and then all sorted.

another day goes past with no progress🙁

Same - zero updates from Barclays or chase.

It's so annoying. I keep chasing them, but they just don't have any urgency to get this resolved.

Chase were a pain on two previous chargebacks so I would imagine FOS route.

Unsure on Barclaycard, on a call they mentioned 14 days plus 1 (her words) but I cannot find anywhere online mention of that apart from the merchant has 14 days when they bank with Barclays to answer a chargeback but this won’t be applicable to the merchants in Nigeria.

I've heard about that too. Apparently, you have to wait 14 days from the purchase date before they can raise the chargeback. I think that actually is a legitimate rule unfortunately.

What email should I send to the casino for a refund

Santander just rang me to say that they can’t get my money back as they do not assist with gambling transactions, but the merchants on my statement aren’t anything to do with gambling! The guy on the phone said he could raise it as a chargeback but now I’m worried that these fake companies will make receipts or something? What should I do?

support@jokabet.com

Only decent thing is barclaycard don’t include any fees or the transactions in the bill until resolved.