I have left them a bad review on trust pilot. They are disputing its not them. I recommend you do the same and anyone else who has ETS*Ewave 🙂 get them in the spotlight
There is 2 helperssm, one in London, one in Edinburgh! Both have different websites. I just put the normal information my friend as we have done with every other email. When I emailed the Edinburgh one I got an immediate refund