Hi, I’m looking for any information or contact details for these descriptors:
VORNEX
LENTPAY
MORDIG
I made deposits through them and the payments went through, but the funds were not credited in full.
I’ve tried to find a way to contact them directly but haven’t had any luck. Has anyone come across these merchants before or knows who is behind them?
I have used chargebacks but didn’t use the reason "goods not received". I did it with one of them and it was declined. I then spoke to bank and they raised them on my behalf.
I’ve also had a refund from a casino along with contacting payment processors and merchants directly.
I’ve come across ORANEX2 and ROXETL before. From what I found, they appear to be connected to XPate.
It might be worth contacting XPate as well, although getting a useful response from them can be difficult. If anyone has managed to get direct contact details or a refund through these merchants, please share.
I spoke to my bank and they raised them on my behalf. I believe they may have used the reason of "misrepresentation".
Evening 😊 Has anyone been successful going directly to the payment processor or acquirer? It's not a route I've taken but after monzo and credit cards saying no as honest with them about it being gambling I'm wondering if worth trying or to just give up!!
Evening everyone/ I have got a DSAR back but what do I do now to get a refund??
Hi, were you able to find Vdcrt (London)?
Yes
info@echoforge.studio
Anyone who has had a DSAR from CARDAQ or XPATE, can you please share with me the acquirer BIN for those transactions? It's numbers 2-7 of any ARN of any of the transactions to them. (Only really helps me if you used a VISA card as all my cards are VISA so BIN would be different to MASTERCARD)
What I would do is raise a solid formal complaint, ask for a refund/chargeback of each transaction. and let them know the escalation steps if the complaint is not upheld/resolved
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