That’s interesting. Do you know which other casinos or sites Ventira and Vocaloidy have been connected to?
Also, when you say a group claim, do you mean against the merchants themselves or against the payment processor/company behind them?
Hello Alfred
Xpate LTD 🤦
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It doesn’t matter whether they are FCA-regulated or not… They know that nothing will happen to them, and they simply don’t care.The same thing happened with three confirmed acquirers identified by the bank, covering more than 50 transactions. All three are FCA-regulated: XPATE, PAIO (formerly FINTHESIS LTD), and SMARTFLOW PAYMENT (SENDS.co).I reported them to the FCA. They said they would investigate, but they cannot provide any information about an ongoing investigation. Then they said they simply do not have the capacity to investigate every single complaint.I went to the Ombudsman, and the Ombudsman basically replied that because I am not their customer, they have no authority to intervene.The FCA, the Ombudsman, and all the other institutions are just as bad as Cardaq and the others.That is exactly why these companies have been doing this and continue doing it: they know that we are small and that nobody is going to protect us.
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