Ah raging. I got mine back yesterday but I haven’t yet gone through it. Need a breather for a few days!
Automatic translation:
Sarah222
Foxtrot90
Gold
Foxtrot90
1 month ago
Mine came exactly on the 1 month deadline so you should expect it on 7th September.
Automatic translation:
Alfred_ANTONYAN21
XkBoii
Platinum
XkBoii
1 month ago
No, it's definitely VEMTRA on my statement. But if you have any contact details for VENTIRA, or know who processes their payments, I'd appreciate the information as well.
Automatic translation:
Alfred_ANTONYAN21
johnmaddisonn1
Platinum
johnmaddisonn1
1 month ago
I ended up filing chargebacks because Walleto wasn't responding and I couldn't find any way to contact the merchant directly. So far, I've only won one of the disputed transactions and received the money back for that one. The rest are still pending, so I'm waiting to see how they turn out.
Automatic translation:
Alfred_ANTONYAN21
johnmaddisonn1
Platinum
johnmaddisonn1
1 month ago
My bank told me the chargeback process could take up to 90 days. I've managed to recover the money from a few transactions, but only through chargebacks — Xpate didn't refund them directly.
I've filed chargebacks for the remaining transactions as well, so now I'm just waiting for the decisions.
Automatic translation:
Alfred_ANTONYAN21
voodoo4
Platinum
voodoo4
1 month ago
If it's a significant amount spread across many transactions, your bank may not necessarily agree to raise chargebacks for every single one. I would keep contacting Xpate and submitting complaints to them in the meantime.
At the same time, I'd still try to dispute at least some of the transactions through your bank. That may be the best chance of recovering part of the money if LOLPOK and Xpate continue to ignore you.
Automatic translation:
Alfred_ANTONYAN21
DjumK
Platinum
DjumK
1 month ago
Got it, thanks. If you come across any more information about them, please let me know.
Automatic translation:
Alfred_ANTONYAN21
Platinum
1 month ago
Got a few more strange names showing up in my transactions. Anyone recognise any of these?
Does anyone know anything about them or have contact details? I'm also wondering whether Xpate could be the processor behind any of these payments.
Automatic translation:
XkBoii
Pukuota1
Diamond
Pukuota1
1 month ago
imgvibes emails just bounce back. someone told me they are cardaq processed but no reply yet
Automatic translation:
XkBoii
Arra89
Diamond
Arra89
1 month ago
Tchtxt do you have the contact. really hoping you get some more back mate 🙂
Automatic translation:
XkBoii
Foxtrot90
Diamond
Foxtrot90
1 month ago
nothing either. got an email the other day after chasing twice saying they’re looking into it tho
Automatic translation:
XkBoii
Alfred_ANTONYAN21
Diamond
Alfred_ANTONYAN21
1 month ago
info@ventira.co.uk
Automatic translation:
XkBoii
Alfred_ANTONYAN21
Diamond
Alfred_ANTONYAN21
1 month ago
what merchants did you have with xpate?
Automatic translation:
XkBoii
Snowyhill84
Diamond
Snowyhill84
1 month ago
scupdt could be scudot too which i have. can’t find any contact info
Automatic translation:
XkBoii
Badger23
Diamond
Badger23
1 month ago
hey. i’ve just received final responses on my complaints with credit cards. admitted it was gambling but have a solid case for miscoding and transaction laundering. worth escalating to FOS?
Automatic translation:
XkBoii
Arra89
Diamond
Arra89
1 month ago
how did this case go mate?
Automatic translation:
XkBoii
Sarah222
Diamond
Sarah222
1 month ago
still haven’t responded even after a chaser
Automatic translation:
XkBoii
Sarah222
Diamond
Sarah222
1 month ago
did you admit gambling to the bank?
Automatic translation:
Arra89
XkBoii
Diamond
XkBoii
1 month ago
No they refunded me voluntary when I raised my transactions on monzo pal.