I’ve not really done any chargebacks as of yet either mate, I’ve got one in as a casino has said they’d refund me but won’t send proof so have sent the email chain to Barclays so see what happens.
What descriptor names do you have?
Send me your email. I had something similar
That is FOS , not FCA
I’ve seen countless instances where such transactions have appeared under completely random descriptions such as ‘digital services / consultancy / e-commerce’, which bear no relation whatsoever to the casino’s brand, and that, in fact, is the crux of the problem. The most frustrating thing is that the name on the statement isn’t always the key factor the same casino might alternate its descriptions - so I’d focus on whether your bank can extract the merchant/acquirer details from the transaction, as it is precisely this information that usually remains unchanged when you’re trying to get anywhere with Barclays
You know what I meant🙈🤣
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